Hey guys I have had a hassle with faster speed request read the quick story:
I think they ruined my Surfboard docsis3 modem
Comcast Story:
June 22, 2017 3P.M., Chatted with Comcast rep to see when Comcast would increase internet speed in my area. His name was Divakar he told me good news I can now get 400Mbps instead of my present 150/200 up and 25 down for just $12.00 a month. I said great let’s move ahead.
He switched me to the billing department so they the change to my account and while doing that the agent noticed I had a bundled package that supported my current 150/25 and there was a problem...I have been paying an addiontal $25.00 a month for faster speed and I should not be paying for that since my bundle includes that already. I said I have been paying that for a long time and due to her access she could only credit me for 2 months.
I agreed and moved forward; Keep in mind I had 150/20 M using a Surfboard Docsis3 modem Comcast approved. They went ahead a sent modem files or whatever they do. At that point my speed went to 30/6.
I have spent well over 9 hours in the past 2.5 days to get back to the speed I had before the changed my modem.
Tech. support blamed Billing and Billing said Tech. support needs to fix it. I have been between at least 20 Comcast reps and they all have a different reason why I have a problem now after Comcast sent files to my Surfboard modem which is now most likely toast.
Not to mention a few reps insisted a tech needs to do a service call which I must pay for to fix an issue after a 150/25 modem that worked and after upgrade it is one third the speed.
Also I had many promises of call backs and how concerned the rep is to fix my issue......I got one call back, the rest blew me off. I want my modem to work like it did before Comcast/Xfinity ruined it.
Any ideas?
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