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AE8995
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Tuesday, February 25th, 2020 4:00 PM

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pixelation

having real bad pixelation recently, tried resetting and all that stufff most likley a signal issue anyway to get someone to come out?

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4 years ago

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

It’s been escalated to an Official Employee, expect a reply here

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littleerik

Visitor

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3 Messages

@CCAndrew 

I am also having extreme pixelation on the ESPN channels, TNT channel and others.  The box tells me the wifi signal could be stronger.  We've moved the router to within 7 feet of the cable box but it hasn't changed the poor quality of the signal.  Comcast has replaced the box, but that hasn't solved the fact that many channels get so glitchy and pixelated they become unwatchable.  It's very frustrating considering how much I am paying for the service.

4 years ago

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XfinityAmira

Official Employee

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4.2K Messages

5 years ago

Hello @AE8995, thanks for reaching out to our Forums! I can imagine how frustrating and inconvenient this pixelation is, and I apologize that you are experiencing this. I definitely want to further look into this and get someone scheduled out if needed, in order to get it fixed as soon as possible. To get started, can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 

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Frustration-1

Contributor

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19 Messages

4 years ago

I'm getting pixelation on only the Weather Channel and TCM.  Months went by and I've had good tv but now pixelation so bad you can barely watch it.  What ticsk me off is they charged us extra for another tier to get TCM.  I've got most of the movies on DVD anyway.  More of hassle to pop in DVDs but at least I can watch a movie at any time and no pixelation.  I've changed out the line from the wall to the tv, too.  That did nothing.  My neighbor says just go to the antenna.  I am thinking it because it is less frustration.  An antenna just works.  Anything else I can stream with less frustration.  

(edited)

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CCEthan

Official Employee

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1.4K Messages

@Frustration-1 Thanks for your time working on your issues. I am glad we could get you taken care of and we are always happy to help in the future 24/7! Remember to make your own post next time as it helps us better sort and help customers. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

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