Hello @AE8995, thanks for reaching out to our Forums! I can imagine how frustrating and inconvenient this pixelation is, and I apologize that you are experiencing this. I definitely want to further look into this and get someone scheduled out if needed, in order to get it fixed as soon as possible. To get started, can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".