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cable down in yard how do I get someone to come out and fix it

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Frequent Visitor

cable down in yard how do I get someone to come out and fix it

There was a service technician in our neighborhood a couple of weeks ago. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. The cable goes from the pole in my backyard to my neighbor's house. The cable looks like it's still connected at both ends and that it's just sagging down.

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Expert

Re: cable down in yard how do I get someone to come out and fix it

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: cable down in yard how do I get someone to come out and fix it

Thanks for escalating my case. What do you mean to post publicly.? I thought these forums were public.

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Official Employee

Re: cable down in yard how do I get someone to come out and fix it

Thanks for escalating this Rustyben. 

Hi dan999999. Thank you for visiting and posting on our Forum. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. Please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!