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Same as the last time that you posted, it’s a moca error. Just a different code, have you replaced the box yet?
I am a Retired Official Comcast Employee
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@jhurlbut
I’m out of ideas. The only thing left is to look at the moca stats on the main box. It’ll show the moca numbers for each device
1. Hold down exit button for more than 5 seconds
2. Press the down arrow twice
3. Press 2
4. Down to moca
I’m out of ideas. The only thing left is to look at the moca stats on the main box. It’ll show the moca numbers for each device
1. Hold down exit button for more than 5 seconds
2. Press the down arrow twice
3. Press 2
4. Down to moca
I am a Retired Official Comcast Employee
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Was your question answered? Mark a post as the Best Answer!
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I thought you said you had 3 cable boxes?
You can see by the chart , the dvr talking to one box and the one box talking back. The dvr is 0 and XiD is 1, and then so on for how many x1 boxes you have. The moca numbers are too high and should be between 180-225, 200’s is better/stronger.
Personally, I always put the dvr on port 1, next longest run, port 2, and so on.
Do you have a Comcast modem?
There’s something you can try if you happen to have a 2 way splitter and a couple small pieces of cable.
Temporarily take off anything non x1 off the amp in case something is backfeeding back and messing up the moca. I went back to your original post and looked at the amp pic and it’s full.
You can see by the chart , the dvr talking to one box and the one box talking back. The dvr is 0 and XiD is 1, and then so on for how many x1 boxes you have. The moca numbers are too high and should be between 180-225, 200’s is better/stronger.
Personally, I always put the dvr on port 1, next longest run, port 2, and so on.
Do you have a Comcast modem?
There’s something you can try if you happen to have a 2 way splitter and a couple small pieces of cable.
Temporarily take off anything non x1 off the amp in case something is backfeeding back and messing up the moca. I went back to your original post and looked at the amp pic and it’s full.
I am a Retired Official Comcast Employee
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@jhurlbut wrote:
So just for grins & giggles I looked at the MoCa status of the DVR. It says “noLink”....
let's start over a bit with wiring/equipment. you have 2 set top boxes (DVR and companion) and both are wired via coax, right? take off the 'filter' (POE) and look at each end of all the wires at the amp and at all the wall jacks to see if you have another POE somewhere in the wiring. the POE is normally at the entrance and is screwed to something metal as a ground block. take a picture of the amp where it says frequency range. note the names of the ports. is there one labeled as passive, phone, modem? is your modem connected to that? What modem do you have? if it is a Comcast rental is it a cube like tower or a tall skinny tower? if the latter look on the back and see if there is an LED on that has MoCA next to it.
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@jhurlbut
Did you happen to have a 2 way splitter and a couple pieces of cable?
@Rustyben
We’ve been through it all
For reference
https://forums.xfinity.com/t5/X1/RDK-03036/m-p/3324430#M187820
Did you happen to have a 2 way splitter and a couple pieces of cable?
@Rustyben
We’ve been through it all
For reference
https://forums.xfinity.com/t5/X1/RDK-03036/m-p/3324430#M187820
I am a Retired Official Comcast Employee
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There’s always a reason, yours you just had to dig deep for. Glad you finally figured it all out and got it going!
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