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Xfinity 4k - XG1v4 Cable Box Availability

New Poster

Re: Xfinity XG1v4 TV Box

I would like to test out the XG4 if I could be sent a self install kit. Thanks in advance.

New Poster

Re: Xfinity 4k - XG1v4 Cable Box Availability

Posting to enable PM.

New Poster

Re: XG4 (XG1v4) Launched

I would like to order a self install kit for the XG1. Is that still possible?

New Poster

Requesting a XG1v4 TV Box

Is this where I go to request a XG1v4 TV Box
Screenshot_20180630-175157_Chrome.jpg
New Poster

Re: Xfinity XG1v4 TV Box

 

I just bought a 4K TV ..  I would like to be sent a self install kit. for the new  XG1v4 . 

 

Is this the right place to request this new version of the Xfinity DVR  ?

 

 

 

Regular Visitor

Request for XG1v4

Per ComcastJessie's suggestion in the FAQs for the XG1v4, I am submitting a separate post here to get an XG1v4 (to replace my existing XG1 box). Does the self-install kit provide a means to ship the existing box back? If so, please sign me up.

 

Thanks!  

Expert

Re: Request for XG1v4

You might get faster service if you call 1800comcast; that's how I got two separate shipments of the XG1v4 and it included free return by putting my XG1v2's in the box and using the included UPS return label.

Official Employee

Re: XG4 (XG1v4) Launched

@blakedunc235 and @awcricket

 

I can help get you an XG4. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me. 

Regular Visitor

XG1v4 Set Top Box

Hello, I'm having rebooting issues with my XG1v2 set top box. I need to see about upgrading to the Arris XG1v4 set top box. Thanks.
Regular Visitor

Re: XG4 (XG1v4) Launched

Would also like to get one of these boxes.
Regular Visitor

Re: XG4 (XG1v4) Launched

Hello, I'd like to please request a self-install kit for the XG1v4 box to replace my existing DVR. I currently have a model MX011ANM DVR - will my existing DVR recordings and scheduled recordings transfer over to the new DVR since i have the Cloud DVR service? They all appear on Xfinity Stream site. Thanks in advance!
Expert

Re: XG4 (XG1v4) Launched

I called 1800comcast and they sent me a SIK for the 4k DVR - free rteurn.

New Poster

Re: Xfinity XG1v4 TV Box

Hi, Posting to enable PM
Official Employee

Re: Xfinity 4k - XG1v4 Cable Box Availability

Hello all,

 

Just a reminder. If you place an order through our team here on XFINITY Help & Support Forums  - we don't charge a shipping fee. However, when we send a new DVR cable box, the billing system automatically adds an "Additional Outlet" charge because you technically have two active DVR cable boxes on the account. As soon as you return the old DVR - the system will automatically prorate the charge and apply a credit. 

 

Please let me know if you have any questions.

Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

Hi, posting to enable pm feature. Thank you.
Regular Visitor

4K box

Can you pick up a 4K box at the xfinity store? Do you need new companion boxes if you get one?
Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

I would like the Xfinity XG1v4 TV Box self-install kit sent to me. Thank you.
Contributor

Re: Xfinity 4k - XG1v4 Cable Box Availability

I have requested the new box 2 times, I havent gotten a single reply back???
Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

I called earlier today to check stock at my local store and was told that it is not available for pickup. Only professional install or self-install kit, but that would cost $15. I read on here about the fee waiver. May I please request a PM? Thanks!
Regular Visitor

Re: Xfinity XG1v4 TV Box

Requesting XG1v4 (4K) DVR box. Need to be able to PM for request. Please assist. Thank you
Regular Visitor

Re: Xfinity XG1v4 TV Box

Can you send out the self install kit for the Xfinity 4k - XG1v4?
New Poster

Re: Xfinity XG1v4 TV Box

Posting to enable PM.
New Poster

Re: Xfinity 4k - XG1v4 Cable Box Availability

I'd like to request the XG1v4 self install kit.
Regular Visitor

Re: Xfinity XG1v4 TV Box

Thanks! I have one coming
New Poster

Re: Xfinity XG1v4 TV Box

Hi posting to enable private messages
New Poster

Re: Xfinity XG1v4 TV Box

I don't see a way to "private message" you as well on your profile. Thoughts?
Regular Visitor

Re: Xfinity XG1v4 TV Box

Hi Ella, I'll PM you for a XG1v4 upgrade Thanks, Dass
Regular Visitor

Re: Xfinity XG1v4 TV Box

i'm replying to this thread to have the PM feature enable.
Regular Visitor

Re: Xfinity XG1v4 TV Box

Post to enable PM....

Zachary Fiorelli
New Poster

Re: Xfinity XG1v4 TV Box

Posting to enable PM.

Frequent Visitor

Re: Xfinity XG1v4 TV Box

I would like XG1v4 tv box,I call Xfinty Store for availability get voicemail No response What Do IDo,Not Happy 

Frequent Visitor

Re: Xfinity XG1v4 TV Box

Look for 'ComcastElla' posting here. 

She is a Comcast Social Media employee and will help you get the equipment you want. 

She helped me get a 4K box and it's great.

Frequent Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

Reach out to 'Comcast Ella' here.  She will help you.

Frequent Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

Just want 4 K I pay enough !!! Ella should get in with me!
Frequent Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

I’m happy to provide you with facts. It’s new and it’s a DVR. Get over it.
Regular Visitor

Re: Xfinity XG1v4 TV Box

Hi, posting to enable PM feature

Frequent Visitor

Re: Xfinity XG1v4 TV Box

I would like  info on 4KG1v4!

Frequent Visitor

Re: Xfinity XG1v4 TV Box

Local xfinity store does not XG1v4 ,I would like to get one ,How about some Help!

Frequent Visitor

Re: Xfinity XG1v4 TV Box

Look for Comcast employee ‘ComcastElla’ in this thread. Send her a private message. She will know what to do.
Frequent Visitor

Re: Xfinity XG1v4 TV Box

Comcast Ella would you help me get XG1V4?

New Poster

Re: Xfinity XG1v4 TV Box

Post to PM

New Poster

Re: Xfinity XG1v4 TV Box

Hi - Posting to have access to PM feature.

New Poster

Re: 4K X1 box

Yes it's possible. I just received mine. To get 4k content to play I had to set up the DVR then do a system refresh and restart. Before that, only about 4 seconds would play then it would just stop. Since then all seems well. Now if only the Netflix app would play in 4k. I've verified that the program is available via the TV app, just not on the Xfinity app. Pain in the butt.

Oh yeah, be prepared to pay $15 shipping for the DVR to be sent to you. I'm going to ask for a refund of the fee since I've made multiple calls and visits to attempt to swap it locally. I won't hold my breath but it's worth a shot.
Regular Visitor

Re: Xfinity XG1v4 TV Box

Hi, posting to enable PM feature. Wish to Order XG1v4 DVR TV Box
Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

Requesting Private Message to facilitate the request for an Xfinity XG1v4 TV Box self-install kit to be sent to me. Thank you.
Frequent Visitor

Re: 4K X1 box

Here are some things you can double check - in no particular order.

  • Did you upgrade your Netflix account to UHD 4K?  There is a small monthly fee.  (and by the way if you have any HD movies bought on iTunes, and if you get a 4K apple TV, then all of your purchased movies will upgrade to 4K UHD Dolby Vision if they are available that way)
  • In the DVR 'Device Settings'/'Video Display' is the maximum resolution set to "16:9,2160P60 4K UHD (Best Available)"?
  • In your TV Picture settings, is it set to (Auto)?  Change this to (Vivid) and turn on (Auto 24P).  I have a Sony 4K screen, so your settings nomenclature may be different.  Just make the TV be on full 4K UHD as default.  
  • It was my experience that the Apps in the DVR are provisioned over time.  I think it may appear at some point.  But you will not improve the picture over the Netflix app that's built into the TV.

If you set the equipment this way, then all HD channels and all programs will be seen in 4K.  Note that you will need to make picture adjustments on your TV so that everything looks right.  You can Google "(your TV model here) calibration settings" to gain an understanding of what you need to tweak - but thats another discussion all together. In my humble opinion, you should just watch Netflix on the TV app.  The television makes beautiful pictures on it's own - the cable box is just unnecessary additional processing of the picture.  Use the ARC HDMI input to get the surround sound back to your receiver. The big deal of the 4k box - one that seems to be lost on most posters - is the capability to upscale all programming to 4K if you set it up as I described.  The one thing that caught my eye is how amazing the food commercials look - it's like looking through a window.

 

Hope this helps...

 

 

 

 

 

 

 

 

 

Expert

Re: Xfinity 4k - XG1v4 Cable Box Availability


@RJG1 wrote:

Yes...those boxes will support 4K...What Comcast fails to disclose is that after you receive the box you will be billed an extra $19.95/mo. So before you upgrade your 5 beautiful OLED or QLED or 4K TVs be prepared to pay Comcast an additional $100/mo plus tax just for the privilege of allowing you to view the content. That's $1200/yr. This is because Comcast only makes a DVR box that will support 4K. Most people only need 1 DVR box and you can watch on any TV in the house. But Comcast MAKES you have a DVR for each TV to view 4K. Not only do we pay for content we don't need, we now pay for equipment we shouldn't need. Comcast response is, then don't buy a 4K TV. 


might be a bit of a misunderstanding. An additional X1 set top top box is $10/month, add $9.95 and it will be a DVR. Comcast will likely have a 4k companion set top box in the future but is not yet offered. ComcastElla has pointed out that when a set top box is shipped to you that you technically have an 'extra' (charge) set top box until your old set top box is returned and the system credits you back to the ship date of the 4k set top box.