I just bought a 4K TV .. I would like to be sent a self install kit. for the new XG1v4 .
Is this the right place to request this new version of the Xfinity DVR ?
Per ComcastJessie's suggestion in the FAQs for the XG1v4, I am submitting a separate post here to get an XG1v4 (to replace my existing XG1 box). Does the self-install kit provide a means to ship the existing box back? If so, please sign me up.
You might get faster service if you call 1800comcast; that's how I got two separate shipments of the XG1v4 and it included free return by putting my XG1v2's in the box and using the included UPS return label.
I can help get you an XG4. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.
Just a reminder. If you place an order through our team here on XFINITY Help & Support Forums - we don't charge a shipping fee. However, when we send a new DVR cable box, the billing system automatically adds an "Additional Outlet" charge because you technically have two active DVR cable boxes on the account. As soon as you return the old DVR - the system will automatically prorate the charge and apply a credit.
Please let me know if you have any questions.
Look for 'ComcastElla' posting here.
She is a Comcast Social Media employee and will help you get the equipment you want.
She helped me get a 4K box and it's great.
Here are some things you can double check - in no particular order.
If you set the equipment this way, then all HD channels and all programs will be seen in 4K. Note that you will need to make picture adjustments on your TV so that everything looks right. You can Google "(your TV model here) calibration settings" to gain an understanding of what you need to tweak - but thats another discussion all together. In my humble opinion, you should just watch Netflix on the TV app. The television makes beautiful pictures on it's own - the cable box is just unnecessary additional processing of the picture. Use the ARC HDMI input to get the surround sound back to your receiver. The big deal of the 4k box - one that seems to be lost on most posters - is the capability to upscale all programming to 4K if you set it up as I described. The one thing that caught my eye is how amazing the food commercials look - it's like looking through a window.
Hope this helps...
Yes...those boxes will support 4K...What Comcast fails to disclose is that after you receive the box you will be billed an extra $19.95/mo. So before you upgrade your 5 beautiful OLED or QLED or 4K TVs be prepared to pay Comcast an additional $100/mo plus tax just for the privilege of allowing you to view the content. That's $1200/yr. This is because Comcast only makes a DVR box that will support 4K. Most people only need 1 DVR box and you can watch on any TV in the house. But Comcast MAKES you have a DVR for each TV to view 4K. Not only do we pay for content we don't need, we now pay for equipment we shouldn't need. Comcast response is, then don't buy a 4K TV.
might be a bit of a misunderstanding. An additional X1 set top top box is $10/month, add $9.95 and it will be a DVR. Comcast will likely have a 4k companion set top box in the future but is not yet offered. ComcastElla has pointed out that when a set top box is shipped to you that you technically have an 'extra' (charge) set top box until your old set top box is returned and the system credits you back to the ship date of the 4k set top box.