Just self installed XG14 . the only install issue was paring the remote. After 45 min with tech support, they said the remote needed to be replaced, could not get it to pair. so another is arriving in a few days. In the mean time wife reads the remote instructions for pairing, size 2 font, page the side of a quarter of a post card. Says use micro phone, ask remote settings. Ha, then remote paring, select it and the codes appear on the TV screen, after a few code inputs, BINGO, remote pairs. Now, all good, sound bar is working, TV picture is excellent. Better th anthe previous top-box, TV Samsung, 2012 7500. Only issue remaing, never a problem for year past; audio, video syncing issue. Have not upgraded HDMI cables to 4k since Comcast installed in 2015. Are cables the issue? Audio has always been HDMI.
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