Community Forum

Xfinity 4k - XG1v4 Cable Box Availability

New Poster

Re: Would like to order XG1v4

posting for PM ability

Frequent Visitor

Re: Would like to order XG1v4

I'd like to request an XG1v4 install kit if possible. Had a service call Friday 1/24 and was told by the worker he didn't have any on the truck, check with the local office.

Visited the local office (104 Old Cardiff Ln - Harriman, TN 37748) today and was told they only get a handful of them in every few weeks.

Thanks
New Poster

Ordering XG1v4

I'm have a OLED 4K tv and need to exchange my XG1v1 box for a XG1v4.  How do I get this done.

Expert

Re: Ordering XG1v4


@Yianni3 wrote:

I'm have a OLED 4K tv and need to exchange my XG1v1 box for a XG1v4.  How do I get this done.


go to your local Xfinity store and swap it out. take the set top box and the power supply. keep the remote.



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New Poster

Re: Ordering XG1v4

Comcast used to send new out a new box with a return package for the old box.  Is that still possible.

Regular Visitor

Re: Xfinity XG1v4 TV Box

Hi, posting to enable PM feature

Frequent Visitor

Re: Xfinity XG1v4 TV Box

I don't think posting or enabling PM's in this thread does any good now. Pretty sure you have to go into your local office or give them a call now.

Silver Problem Solver

Re: Xfinity XG1v4 TV Box

I got mine by calling 1800comcast and scheduled a tech install.


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I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Frequent Visitor

Re: Xfinity XG1v4 TV Box

 

You might try your local Comcast xfinity Store but their inventory varies almost daily. You also might try calling 1-800-934-6489 to see if they have inventory available and are able to ship one out to you with a UPS return label.

 

Finally you can try a PM message to @Comcast_Support to see if they have any inventory of the XG1v4 to ship out.  Many of the best and brightest employees have moved along and this consolated id is a good place to try.

 

Dave