I'm have a OLED 4K tv and need to exchange my XG1v1 box for a XG1v4. How do I get this done.
go to your local Xfinity store and swap it out. take the set top box and the power supply. keep the remote.
I don't think posting or enabling PM's in this thread does any good now. Pretty sure you have to go into your local office or give them a call now.
I got mine by calling 1800comcast and scheduled a tech install.
You might try your local Comcast xfinity Store but their inventory varies almost daily. You also might try calling 1-800-934-6489 to see if they have inventory available and are able to ship one out to you with a UPS return label.
Finally you can try a PM message to @Comcast_Support to see if they have any inventory of the XG1v4 to ship out. Many of the best and brightest employees have moved along and this consolated id is a good place to try.