Xfinity 4k - XG1v4 Cable Box Availability

[David2279]

Hi posting to enable pm feature. Thank you!

[drbrake]

I posted to enable pm feature

[Aprilbell8601]

I would love to order one

[RedWemb]

Posting to enable PM function.

[RedWemb]

Posting to enable PM function.

[Zminator15]

Posting to enable PM functionality

[cmillard11]

Is it possible to get a self install kit for the XG1v4? One of the forums said to make a post requesting it. 

[RobertWy]

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@cmillard11 wrote:

Is it possible to get a self install kit for the XG1v4? One of the forums said to make a post requesting it. 

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I just called 1800comcast and asked them to send me one to replace my XG1v2.

I did that two different times to replace both XG1v2's.

[DozHewson1]

Not ordering one presently; after all, I've just purchased my FIRST EVER FHD TV.

But I've questions about this box/subsequent boxes: (1) Do these boxes have HDMI/ARC ports?

(2) If not, will future boxes have them? (3) Do Digital set-top boxes even NEED HDMI/ARC ports?

[RobertWy]

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@DozHewson1 wrote:

Not ordering one presently; after all, I've just purchased my FIRST EVER FHD TV.

But I've questions about this box/subsequent boxes: (1) Do these boxes have HDMI/ARC ports?

(2) If not, will future boxes have them? (3) Do Digital set-top boxes even NEED HDMI/ARC ports?

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There would not be a need for ARC on the DVR; it only outputs sound;  all X1 boxes have to have speakers connected to them,  For one of my X1 boxes, I have a sound bar connected; the other X1 boxes are connected to TV's and the TV speakers provide sound.

[lesmikesell]

ARC (audio return channel) is only useful between a TV and receiver or sound bar.   This allows a single HDMI connection from the receiver to the TV that can both deliver video to the TV and carry audio generated from TV apps or other TV inputs back to the receiver.

It is not needed on set top boxes -  all HDMI outputs will carry both video and audio in the same direction - ARC is just for the odd case of needing the reverse channel between your TV and external speaker system if you use one.

[Steve181]

Hi ComcastElla,

I just PM'd you regarding exchanging for a 4K DVR.

Thank You !!

[Rustyben]

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@Steve181 wrote:

Hi ComcastElla,

I just PM'd you regarding exchanging for a 4K DVR.

Thank You !!

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you may want to pm @Comcast_Support instead. I believe that the person you PM'd is not in that department anymore.

[Steve181]

Thanks very much for telling me, I really appreciate it !!

I didn't notice the date from comcastells's post.

PM just sent to them.

[Jmsalt1]

If I sign up for X1 now and request a Self Install Kit do I get the XG1v4 now automatically?  If not, can I request one?  I saw a post from back in April saying you could request on but maybe they are standard issue now that a little time has passed? 

Thanks! 

[RobertWy]

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@Jmsalt1 wrote:

If I sign up for X1 now and request a Self Install Kit do I get the XG1v4 now automatically?  If not, can I request one?  I saw a post from back in April saying you could request on but maybe they are standard issue now that a little time has passed? 

Thanks! 

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I haven't done what you want to do, but I did call 1800comcast twice and got the v4 as a replacement for my old XG1's.  Try it and see what they say when you call.

1800comcast

[Jmsalt1]

Thanks!  Comcast employees, can you weigh in?

[CCAndrew]

Send a Private message to @Comcast_Support they can make sure your request is fulfilled

[Jmsalt1]

Ok, thanks!

[WS13]

Posting to enable PM function.

[nlfreder]

Posting to enable PM function

[caryrae73]

Not really sure about this box being so reliant on the internet for everything. Our internet is down now and can’t do or watch anything with this box can’t change channels or watch live tv since it needs internet to work and my team has a pretty important game on Monday night football.

[timtreed]

Posting to enable private messaging.

[xtreme3881]

Long time Xfinitycustomer. Need to swap out a box that's a XiD X1. Looking for (1) ARRIS XG1v4 as I already have (1) ARRIS XG1v4 in my home but with 2 (4k) 70 inch TVs I want the hdr and better output the other one. 😀

Was wondering if you can just send me a self install kit for this one box so I don't need to go to the store and do it with return labels to send my old one back. Not looking for xi6 as my modem is in bridge mode anyways. Is there any reason why I can't have two ARRIS XG1v4 since you guys now charge the same price for box rentals since converting over to cloud dvr. I shouldn't be charged twice for dvr correct as the ARRIS XG1v4 is also a dvr but my only option for 4K hdr besides the xi6 which I don't want. 

thanks so much I'm listing people below that have always helped with issues in the past without sending pm's. 

@ComcastPhil 

@CCPhill 

@ComcastJessie 

[xtreme3881]

Not sure moving my post without saying anything helps me. I know you have them in stock but to move me to a post that's 2017 w/o saying is top notch. This is not 2017 with limited boxes available anymore 

[RobertWy]

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@xtreme3881 wrote:

Not sure moving my post without saying anything helps me. I know you have them in stock but to move me to a post that's 2017 w/o saying is top notch. This is not 2017 with limited boxes available anymore 

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By including those names, you have sent a message to each.

I found a quick way to get the v4 UHD box; I called 1800comcast and asked them to send one to me and I got it by UPS.  A return UPS label was included and I shipped my XG1 back at no charge.

Since I don't live too far from my Xfinity Store, I took a second X1 DVR to it and they swapped it and updated my account so I didn't have to do anything to activate it.

[xtreme3881]

Calling now to see it's never worked before or always a hassle 

edit : they wanted to charge me a fee to ship it of 15 dollars not worth it. I guess I will have to make the long drive over now since limited help here 

[mimikiu]

Posting to enable PM function. Thank you Comcast Team!

[SweetLew20]

Posting to enable pm.

[22appaar]

I have a 4K set and I think I will consider getting the 4K box.

[DeathBySnuSnu]

Hi@ComcastJessie

I would like to request an ARRIS XG1v4 

My family and I are being driven crazy by my current DVR box fan noise (XG1-P). Everything else we LOVE.

How do I go about getting a self-install kit?

Thanks!

[Rickkatr]

I would like to get the XG1v4 box.

[RobertWy]

https://forums.xfinity.com/t5/X1/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3056493/highlight/true#...

[EG]

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@RobertWy wrote:

https://forums.xfinity.com/t5/X1/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3056493/highlight/true#...

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Ella no longer works for Comcast.

[RobertWy]

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@EG wrote:

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@RobertWy wrote:

https://forums.xfinity.com/t5/X1/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3056493/highlight/true#...

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Ella no longer works for Comcast.

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I seems they need to update this thread.

[lnatucci]

Posting to enable PM function

[lnatucci]

Posting to enable PM function

[JJash23]

I’d like to order a XG1v4 set top box. Can I get one sent for DIY set up?

[briankeith79]

Hello,

I'm posting this to request a self-install kit for the XG1v4 or the latest 4K DVR to replace my Primary HD DVR.

[awilliams96]

First I noticed the 2017 post is locked and I can't PM because this is my first post so I didn't know what else to do apart from making my own. 

I called to inquire about the XG1v4 and Xi6 because I own two 4k TVs and would like to avoid having to buy extra devices to get all of the content viewed in 4K if Comcast already has something that would resolve the issue. Unfortunately, the agent didn't have the option to send one and I was told I'd have to wait until I was mailed regarding an upgrade.

I read here that Comcast can send SIKs for at least the XG1v4 and I'd greatly appreciate it if someone could set that up and possibly the Xi6.  If there's another way apart from waiting I'd be happy to learn that as well.

[Rustyben]

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@awilliams96 wrote:

First I noticed the 2017 post is locked and I can't PM because this is my first post so I didn't know what else to do apart from making my own. 

I called to inquire about the XG1v4 and Xi6 because I own two 4k TVs and would like to avoid having to buy extra devices to get all of the content viewed in 4K if Comcast already has something that would resolve the issue. Unfortunately, the agent didn't have the option to send one and I was told I'd have to wait until I was mailed regarding an upgrade.

I read here that Comcast can send SIKs for at least the XG1v4 and I'd greatly appreciate it if someone could set that up and possibly the Xi6.  If there's another way apart from waiting I'd be happy to learn that as well.

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do you have a Comcast supplied gateway that supports MoCA? (look on back or front for 'MoCA' (LED location).

[awilliams96]

Yes, the XB3 to be precise.

[Rustyben]

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@awilliams96 wrote:

Yes, the XB3 to be precise.

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the official employees usually reply within 3 days.  in some areas in older threads the xi6 required a professional (tech) install.

[davemass]

Posting first time to get a XG1v4

[klacouture]

Posting to enable PM function.

[pfargo1621]

Would like to get a XG1v4 Box for use with a 4K TV.

[RobertWy]

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@pfargo1621 wrote:

Would like to get a XG1v4 Box for use with a 4K TV.

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I was lucky and got mine at my nearest Xfinity Store.

[Houdini47]

How do we get this 4k box?

[Rustyben]

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@Houdini47 wrote:
How do we get this 4k box?

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fastest way is to go to your local xfinity store.

[linnabean1]

How do I find out if it is available in my area?

[CCAndrew]

It’s everywhere by now, stopping in at your local service center is the quickest way.