I'm have a OLED 4K tv and need to exchange my XG1v1 box for a XG1v4. How do I get this done.
go to your local Xfinity store and swap it out. take the set top box and the power supply. keep the remote.
I don't think posting or enabling PM's in this thread does any good now. Pretty sure you have to go into your local office or give them a call now.
I got mine by calling 1800comcast and scheduled a tech install.
You might try your local Comcast xfinity Store but their inventory varies almost daily. You also might try calling 1-800-934-6489 to see if they have inventory available and are able to ship one out to you with a UPS return label.
Finally you can try a PM message to @Comcast_Support to see if they have any inventory of the XG1v4 to ship out. Many of the best and brightest employees have moved along and this consolated id is a good place to try.
I agree with these findings, as I've done the same tests on my TCL R625. I however have a Xi6-A hooked up to my TV. I can confirm that the upscaling done by the Xfinity box is very poor in comparison to my budget TV, although I'd argue this TV is better than most out there. I have noticed a ton of artifacts when it comes to using the Xfinity boxes, and I'd rather use Roku OS any day when it comes to Picture quality, guide responsiveness, etc. This is unfortunate, as I too was looking forward to the 4k content as it becomes available. Netflix is horrible thru the xI6 box. This issue has been driving me crazy. I have hope for a firmware update to fix the issues, but it's probably a hardware issue.
Do you reckon the XG1v4 would have the same issues as your Xi6?
Edit: oh wait, Xi6 has no dvr.