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Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
JulianR1
Contributor
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99 Messages
5 years ago
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JulianR1
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99 Messages
5 years ago
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Waqas1
Contributor
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157 Messages
5 years ago
any updates on live 4k stuff? so far i know only 4k is netflix and olympic channel ...
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Rustyben
Expert
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24.6K Messages
5 years ago
voice remote '4k'. some football games are said to be in progress to be aired
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cinergi
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1 Message
5 years ago
Posting to enable PM
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
There’s no 4K channels, just access to 4K content
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
https://www.xfinity.com/support/articles/uhd-4k-faqs
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Waqas1
Contributor
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157 Messages
5 years ago
what channels will do a live 4k stream ? fox cbs nbc ? i heard of some providers claiming to have live 4k sports... so i guess it might just be worth it for me to get the new cable box
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lesmikesell
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531 Messages
5 years ago
Is the Fox NFL 4k thing not going to happen?
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
https://www.theverge.com/2019/9/27/20886839/nfl-4k-hdr-fox-sports-failure-format-comcast-dish-4k
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FrankF7382
New Poster
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1 Message
5 years ago
Happened today in Connecticut. Customer Service rep assured me that the Waterbury, CT, Xfinity office would be able to swap my cable box for a 4K version. I drove the 44.8 miles to the Waterbury office only to be told that they hadn't had any of those boxes for weeks, they didn't know when any might arrive, and that "Customer Service never knows what it's talking about."
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Waqas1
Contributor
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157 Messages
5 years ago
i heard nfl thursday night football on fox was going to broadcast in 4k via xfinity... assuming xfinity decides to go with live 4k .. will that apply to xfinity stream as well ?
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CCAndrew
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25.9K Messages
5 years ago
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Bent240
Frequent Visitor
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6 Messages
5 years ago
i have it changed to 4k. will it effect the picture if its not a 4k show?
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Bent240
Frequent Visitor
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6 Messages
5 years ago
The box was set on 1080p60 HD for output but my tv is capable of 4k. Will the box detect the 4k feed and switch to 4k output automatically when something is 4k or should i just change the setting on the box to the "best possible output" 4k setting?
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