Community Forum
@JazzV3 wrote:
PX001AN_3.0p26s1_PROD_sey
verified that is the first X1 DVR version and has had many audio drop out issues. swapping will definitely help that problem.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
the easiest way to get an x1v4 4K UHD DVR is to drop in at your local Xfinity store. to order from this thread, and you have made at least one public post, PM (private message) @CCElla with your full name, service address, and account number and request shipment. Remember that the requests go into a queue and that Ella does have days off during the week.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Neverendingmods wrote:
Nothing easy about getting the Xi4 cable box. No stores have them in stock, at least the only 2 stores in my area. I called and requested a Xi4 box and received an old 2010 pre X1 cable box. Then called again and received an identical box, but beat up looking on it's display face, as my current Arris non 4k box that was shutting down. Called and ordered a 3rd time and finally received the Xi4 4k Netflix box. But I found I was charged on my bill $50 for an install of the Xi4 which is supposedly self install only. Had to call customer service and argue again.
Not an easy or pleasant experience to say the least!!
The cable TV picture on regular non Netflix does look clearer and Netflix does too. There are only a handful of shows and movies on Netflix that are 4k. My biggest improvement seen is in standard cable TV picture quality.
for future readers of this post, it is not an xi4 it is an xg1 version 4 DVR.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
They communicate just like any other X1 DVR. In the end, you’ll end up with the ability to record more but nothing else will change.
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
@dap0624 - Yor PM feature is still disabled. I will reach out to the Community Manager for help. Thank you for your patience.
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
@dap0624 - Your PM feature is enabled now. Please send me a private message and include your full name. Click on my name ComcastElla, then click Send a message.
Please note I'm in the office Sunday through Wednesday, 9 AM - 7:30 PM MT.
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
@Bmacehtown - Thank you so much for your kind words! Happy to assist! Have a wonderful Thanksgiving 🙂
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Hello All,
If you are interested in receiving a 4K box, feel free to send me a private message and I can submit the request to have it shipped. To send a private message click on my name "ComcastChe", then click send a message. In the body of this message please verify your first and last name, as well as the name of the account holder if it's different than yours.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hello All,
I just wanted to follow up to let those of you who have reached out to me for a 4K DVR know that I have submitted all of the requests and will follow up once I receive tracking information. You will also be emailed at the primary email address on your accounts when a tracking number is available. Chat with you soon.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Nancy1004 - Please send me a private message with your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Hi @scabrams,
Of course, I can help by sending a 4K box. In order to assist you, please send me a private message verifying your first and last name, as well as the name of the account holder if it's different than yours.
To send a private message click on my name "ComcastChe", then click send a message.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@eliwide55 - You can definitely send me a private message and I will be happy to send you a new 4K DVR. I need your full name, account holder's name (if different) exactly as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
