New Poster
•
2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
samtsnipes
New Poster
•
1 Message
5 years ago
0
0
aseedmd
Regular Visitor
•
1 Message
5 years ago
0
0
mnkmarr5
New Poster
•
1 Message
5 years ago
Others may find helpful. I just called the 800 number and asked about a DVR upgrade. The agent was able to order the self install kit and it ships in 3-5 business days. Very convenient and easy.
0
0
ptreefreak
New Poster
•
2 Messages
5 years ago
0
0
BooYah_2001
Regular Visitor
•
5 Messages
5 years ago
Thanks!
0
0
InfiniteRick
Regular Visitor
•
1 Message
5 years ago
0
0
SteveLarson
Regular Visitor
•
1 Message
5 years ago
Hello,
I'm also posting to enable PM and to qualify for a 4K box.
0
0
Dulan123
Regular Visitor
•
1 Message
5 years ago
Hello, posting to enable PM feature.
0
0
jwillett06
New Poster
•
1 Message
5 years ago
Replying to enable PM
0
0
CCChe
Official Employee
•
6.9K Messages
5 years ago
Hello All,
I just wanted to follow up to let those of you who have reached out to me for a 4K DVR know that I have submitted all of the requests and will follow up once I receive tracking information. You will also be emailed at the primary email address on your accounts when a tracking number is available. Chat with you soon.
0
0
Neverendingmods
Contributor
•
84 Messages
5 years ago
0
0
Pharrell
Problem Solver
•
1.6K Messages
5 years ago
Can we call 1-800 comcast and order one?
0
0
ptreefreak
New Poster
•
2 Messages
5 years ago
0
0
CCElla
Gold Problem Solver
•
3.3K Messages
5 years ago
@Nancy1004 - Please send me a private message with your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.
0
0
Nancy1004
Regular Visitor
•
1 Message
5 years ago
0
0