New Poster
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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
Pcomeaux
New Poster
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1 Message
6 years ago
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Ryan_Will
New Poster
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2 Messages
6 years ago
Hello,
I am posting to enable the dm feature. I will send ComcastElla a dm.
Thank you
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Rustyben
Expert
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24.6K Messages
6 years ago
go to the top of the thread and look for the 'sign in' link and sign in. then touch the author's name in a post. that will take you to the employee's page and the link to private message is in the upper right corner.
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pachmike
Regular Visitor
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3 Messages
6 years ago
click on your name, then "send a message"? Where is that??
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gtomi
Regular Visitor
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1 Message
6 years ago
How do I get one? I can't find "send message" when I click on the name.
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f1eagle
Regular Visitor
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1 Message
6 years ago
Posting to enable PM.
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Rustyben
Expert
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24.6K Messages
6 years ago
scroll to top of page and click on 'sign in' first.
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Keeseter
New Poster
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2 Messages
6 years ago
+1
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SteveWyman
New Poster
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1 Message
6 years ago
Posting to enable PM.
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zerotime
Regular Visitor
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1 Message
6 years ago
I hope I am not late as I would like a box. Posting so I can send you a PM Ella
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ridewyo
New Poster
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2 Messages
6 years ago
My name is
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ridewyo
New Poster
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2 Messages
6 years ago
I'd like to be enabled to PM and want to upgrade to the Xfinity XG1v4 box
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ALBMIWB
Regular Visitor
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1 Message
6 years ago
I need a 4k box.
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Rustyben
Expert
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24.6K Messages
6 years ago
scroll back to @ComcastChe's post at 10-25-2018 07:49 PM. be sure to login first (upper right side of top of the forum page). follow his directions.
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madeintaylor
Regular Visitor
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3 Messages
6 years ago
@CCElla I'd like to get a 4k box to take advantage of the tv I have, could you please assist? I've read nothing but great things about you.
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