Community Forum
Hello all,
If you would like to get a 4K DVR please post publicly in this thread to enable the PM feature. Then please send me a private message with your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.
Reminder: If you place an order through our team here on XFINITY Help & Support Forums - we don't charge a shipping fee. However, when we send a new DVR cable box, the billing system automatically adds an "Additional Outlet" charge because you technically have two active DVR cable boxes on the account. As soon as you return the old DVR - the system will automatically prorate the charge and apply a credit.
Thank you all!!!
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@BJ66062 wrote:
I just had my X1 equipment installed last week. I recieved the new xi6 wireless boxes but was provided with the bulky Pace XG1v1. Can I please have my system upgraded to the newer Arris XG1v4 box?
@Evaunitzero1 and @BJ66062 please read the first post, login and send @ComcastElla the PM she asks for to allow her to reach you.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@MARIEVI wrote:
OKAY I'M GOING TO OPOST THIS BECAUSE I WANT TO ORDER A 4K DVR
please read the first post, login and send @ComcastElla the PM she asks for to allow her to reach you.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@MichiganTBear wrote:
I am looking for a 4k DVR, Please help me out!
please read the first post, login and send @ComcastElla the PM she asks for to allow her to reach you.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Drom wrote:
Looking to swap out 2 XG1 v1 DVRs for 2 new XG1 v4 boxes. Also looking to swap out 4 RNG-150 boxes with XiD boxes. Can someone help me request a self-install kit for this equipment?
please read the first post, login and send @ComcastElla the PM she asks for to allow her to reach you.. Note: to be able to keep all 12 tuners available for recording, you will need one Xg2 companion (has 3 tuners to loan out) and 3 XiD (or Xi5 wireless or Xi6 4k companion in some markets).
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Me too! 
@TXDiva wrote:
I'd like the 4K box. Thanks.
from Previous Post: please read the first post, login and send @ComcastElla the PM she asks for to allow her to reach you.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
There is only one 4k box; wireless companions are available.
https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
___________
Robert, read your own link and check out the Xi6
https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
___________
Robert, read your own link and check out the Xi6
I am a Retired Official Comcast Employee
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I would like to get one. Also is there a wireless one?
___________
There is a wireless 4K box available but you still need either a DVR or an XG2
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You can use your previous XR15 remote. Press and hold xfinity button and info (i), led goes from red to green, enter the 3 digit code and when you get prompted to set your video and audio just press skip
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@Dewracng88 wrote:
Just call comcast and order one, that's what I did and it was shipped to my door within 2 days. As long as it's available in your area it shouldn't be a problem. Personally i would never give my info to someone on a forum as you have no clue who your dealing with. I dont understand why so many people don't just call comcast direct ??
Well yes, calling Comcast would be the fastest way, but phone calls don't work for everyone all the time, that's why you have a choice - phone, email, Chat Support, here on the official Support Forum, the Twitter (ComcastCares) account, or the Comcast Reddit.
Also, no Comcast employee would ever ask you to reveal your information publicly, that's why we have the Private Message feature.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
There’s not a 4K signal to worry about unless you are subscribed to a Netflix 4K plan (that’s it for content). You could upgrade your hdmi cord but wait til you’re installed to see how your picture looks
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