Spokane44's profile

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Tuesday, October 24th, 2017 2:00 PM

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Xfinity 4k - XG1v4 Cable Box Availability

Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix.  Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it.  Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction.  You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will".  Anyone else been misled by the Xfinity garbage customer service?  Went online to see what lies they convey on their website regarding this matter, and found this:  https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/   More misleading BS.  Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.

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Regular Visitor

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1 Message

7 years ago

Hello,

Posting to enable PM.

Thanks

Frequent Visitor

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14 Messages

7 years ago

Me too! 🙂

Regular Visitor

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3 Messages

7 years ago

I would like a XG1 v4 5k DVR

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7 years ago

Hi, posting to enable PM feature

Regular Visitor

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2 Messages

7 years ago

I'd like the 4K box. Thanks.

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24.6K Messages

7 years ago


@TXDiva wrote:

I'd like the 4K box. Thanks.


from Previous Post: please read the first post, login and send @ComcastElla the PM she asks for to allow her to reach you.

Regular Visitor

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2 Messages

7 years ago

I've done that and I've already been contacted, but thanks.


@Rustyben wrote:

@TXDiva wrote:

I'd like the 4K box. Thanks.


from Previous Post: please read the first post, login and send @ComcastElla the PM she asks for to allow her to reach you.




Regular Visitor

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1 Message

7 years ago

Hi, posting to enable PM feature

Regular Visitor

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1 Message

7 years ago

Hi, I'm posting to enable the PM feature. I would like the XG1v4 Box.

New Poster

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1 Message

7 years ago

posting to enable pm

Regular Visitor

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1 Message

7 years ago

Hi, posting to enable PM feature

Regular Visitor

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1 Message

7 years ago

Hi, posting to enable PM feature.

New Poster

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1 Message

7 years ago

You should be able to get it from the warehouse. If the 4k box exsist

Regular Visitor

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1 Message

7 years ago

Hi, I'm posting to enable the PM feature. I would like the XG1v4 Box.

New Poster

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1 Message

7 years ago

I would like to get the 4K box. 

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