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Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
CCAndrew
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25.9K Messages
7 years ago
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MNtundraRET
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5.9K Messages
7 years ago
Things are not really that confusing.
Those of us with DSL get our Internet from phone companies delivered over the phone lines. special filters separate the two different signals (phone or Internet). People with satellite get both television channels and Internet over their satellite dish and equipment separates the two signals.
With cable companies, both the cable channels and Internet signals initially come through the coaxial cable and are separated with equipment on the exterior of your house.
The important thing to remember is that the X1 cable boxes were introduced for people to get television programing now sent over the Internet. The easiest way to get 4k programing is over the Internet with high-speed broadband. they take care of people without smart televisions who prefer not to purchase a separate box from Amazon and others for getting apps on the Internet
Those of us with 4K smart televisions, or 1080p smart televisions, have access to these 4K or 1080p (Blu-ray quality) programing from: You Tube, Netflix, Amazon Prime, and many others, by using the apps supplied with our smart televisions. We only need a high-speed broadband from any source.
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cldlhd
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485 Messages
7 years ago
I understand it all comes through the same cable but thanks anyway. MY point was that people can have cable without internet and since it all comes through the same cable I was wondering why the box requires internet service.
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hbwone
Regular Contributor
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81 Messages
7 years ago
Exactly! I was wondering the same thing about why we need an internet connection as well. It's like pulling teeth to get this simple information that should have been answered already! Can anyone elaborate on this? Thanks.
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hbwone
Regular Contributor
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81 Messages
7 years ago
Ok guys, thank you very much for clarifying this. It makes total sense you'd need Xfinity Internet service to access certain features through the XG1v4 box! Thank you 🙂
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vadeltachi
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60 Messages
7 years ago
The XG1v4 box iteself does not require internet service (it requires only a coax connection), but there is a cable modem in the box so that content delivered over the internet (Netflix, Pandora, etc.) can be viewed through the box, no?
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CCAndrew
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25.9K Messages
7 years ago
The XG1v4 box iteself does not require internet service (it requires only a coax connection), but there is a cable modem in the box so that content delivered over the internet (Netflix, Pandora, etc.) can be viewed through the box, no
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Yes, exactly
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Extech
Regular Contributor
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134 Messages
7 years ago
I may be wrong, but not a solid answer of why we have to have internet, #1 it's all about more money to make a buck for Comcast, and for us to qualify for Comcast 3 bundle package to get good deals for their promotion deals.
#2 when new flat screen TV'S came out with tuners we did not need Comcast's small anolog converters, more $$$$ all of a sudden Comcast as the years passed, now we need them to use them to hook up our Tv's smart tv in other rooms or rent a set top box for each room. We had only have and need one DVR for our primary TV, one agent said,"oh, because is was FCC doings, they needed for more channels emergency stations". I said sure! more money for Comcast! agent did not say anything. Latter another agent said, "it was FCC doing's and Comast for more money" Kind like, "He said, she said" I returned those anolog converters back to Comcast and using flat HD anntenas, they work pretty good! Now using one XG1v4 DVR.
#3 don't we need the internet for Comcast to activate our DVR's for the 1st time one time only? then that's where the coxial cables come in to play operate the DVR after activating them? I could be all wrong or not or half way wrong ? That's my 2 cents!
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hbwone
Regular Contributor
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81 Messages
7 years ago
This leads me to another question that may not be completely relevant to your post.
I notice there is an Ethernet port on the back of the XG1v4. If I didn't use Xfinity's Internet service I'm wondering if this port is activated and able to obtain connectivity from an alternate Internet provider and still provide Internet-necessary features like Netflix and such "through" the XG1v4.
I'm more curious about the working functionality of the XG1v4, BUT if the answer is no, then I completely agree with your above comment. 🙂
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CCAndrew
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25.9K Messages
7 years ago
It's all account related, you aren't getting a physical internet connection through the ethernet port. It's disabled.
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Extech
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134 Messages
7 years ago
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CCAndrew
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25.9K Messages
7 years ago
#1 Not really, you don't have to bundle anything, but you do save money on the bundle.
#3 not even close. Like described above, there's an internal modem in the dvr, dvr is hooked up with a live coax signal. Then co-ordinated in the back end with appropriate rate codes.
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CCAndrew
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25.9K Messages
7 years ago
Yes, that's right. You need Comcast internet service.
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hbwone
Regular Contributor
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81 Messages
7 years ago
I meant if I had my own internet source from a different supplier could I feed it into the Ethernet port on the back of the XG1V4 to be able to utilize Netflix? But apparently you're saying the port is disabled so that wouldn't work.
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Extech
Regular Contributor
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134 Messages
7 years ago
What happened to #2? or you would rather not give a answer?
Thank you for #1
#3 you are right.
We tried to drop the digital phone service to save money, NOT! price would be about the same as if had the 3 bundle, plus would not get special promo prices like you said Andrew, Comcast asked me why we would not want digital phone service? told the agent we are tired of the marketing callers, we pay $1.50 just for that, still does not block them, after towards the end of last year installed NOMOROBO, that worked except the spoof callers, which will not, Comcast said!
We had Comcast before it was called Comcast since 1978.
Over all, I'll give their support service 1-10 a 9, in our opinion.
Tech's about a 8
Equipment before X1 it a give 9, after X1give it a 6 including Comcast's interface system or firmware or what ever you want to call it? all our cables good, like HDMI's and so on, Comcast Tech. "said good signal, and so on, had lots of problems with the X1 after about 2 month or so after we got the 1st X1, must of swapped 6, give or take X1's. Our 6th one was pretty good, but got the new XG1v4 because a faster interface
Now using the new XG1v4 give it 99.99 %, so far solved freezing, no freezing so far, get a few times recorded, and live tv micro sound hiccups, not all the time, can live with it! it did it to our 6th last DVR before swapping to the new DVR, others have compliant in the forum for years, did it with our old 50 plasma too! very very very rarely before we got the X1, and the new DVR.
Would we recommend Comcast? YES! our opinion, and experience. Thank you!
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