Hello @Tphillips05 and thank you for reaching out to the Comcast Digital Care Team via Forums about not having access to the one channel. That would be very frustrating, and I know I would be upset if I was in your shoes too! This is never something we want for such a new Comcast family member to deal with let alone any of our family members. Rest assured you are in good hands and we will be happy to work alongside of you each step of the way and find the best path towards a resolution for you.
You providing us the error code is very helpful and much appreciated. Would you be so kind as to send us a private message so we can be able to investigate your account deeper please? Just click on this link and we will respond ASAP. https://forums.xfinity.com/t5/help/faqpage/title/sendmessage