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XRE-10007

Tphillips05
New Poster

XRE-10007

I have only had this service for about a month. I have one box that shows this error code everytime I change the channel. I tried doing exit and then it just sits there loading, but doesn't change channel. I can watch recorded shows and can stream, but can't watch live TV except for one channel. Please help
ComcastPeterH
Official Employee

Re: XRE-10007

Hello @Tphillips05  and thank you for reaching out to the Comcast Digital Care Team via Forums about not having access to the one channel. That would be very frustrating, and I know I would be upset if I was in your shoes too! This is never something we want for such a new Comcast family member to deal with let alone any of our family members. Rest assured you are in good hands and we will be happy to work alongside of you each step of the way and find the best path towards a resolution for you. 

 

You providing us the error code is very helpful and much appreciated. Would you be so kind as to send us a private message so we can be able to investigate your account deeper please? Just click on this link and we will respond ASAP. https://forums.xfinity.com/t5/help/faqpage/title/sendmessage


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