XRE-10007 Error

[Banjaker]

Recently switched to Xfinity Quad. Lastest router, remotes, boxes. Den TV keeps freezing up, get error above multiple times per day.   Very frustrating. I need this fixed!  I thought at first it had to do with the Pods, from reading here seems it is something else. 

[ComcastAndrew]

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@Banjaker wrote:

Recently switched to Xfinity Quad. Lastest router, remotes, boxes. Den TV keeps freezing up, get error above multiple times per day.   Very frustrating. I need this fixed!  I thought at first it had to do with the Pods, from reading here seems it is something else. 

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That's a moca error code. With wireless boxes, the DVR uses moca to communicate with the gateway (XB6), then the XB6 communicates with the wireless boxes. Try resetting both DVR and XB6 to re-establish a moca connection

[Banjaker]

Thank you for your answer.

Is there a MoCA filter that needs to go on the modem?  This issue is happening quite frequently and is frustrating to have to reset the DVR, reset the modem, etc.  I can't tell you how many times I have done this since it was all installed about two weeks ago.  The only time Directv would pixelate was during a major storm, but this is happening a lot.

[Ronny_Cordova]

"This is an unexpected timeout. This message is displayed when its main video gateway's tuner reservation manage cannot be reached. In the case of Wi-Fi TV boxes, the MoCA connection that allows it to reach the tuner reservation manager is either offline or not healthy"

XRE-10007 can be caused by quite a few things, poor wifi strength to an Xi5, low moca strength, bridging to your neighbors devices and several other things.  Your best bet would be to have someone from Comcast pull up your account and look at your MOCA network in your house to see if there are any blatent issues.  If you do happen to have an Xi5 wireless box most of the time it is due to being too far from the wireless gateway.  Anything lower than -60 to -70dB and those things start to tile or freeze up on you.  

[Banjaker]

Thank you for your response.

I have a in house supervisor technician coming Friday to hard wire the den TV.  That is our main TV and the furtherest from the router.  I have the pods which are supposed to expended the coverage, but I want that TV hard wired, no wifi.  The technician that installed I think took the easy way out as he didn't want to have to run "wire."

[ComcastAndrew]

Good, to answer your original question about a moca filter, it would be no. That would cut off all communications to the gateway

[Banjaker · Accepted solution]

I did have a Comcast guy come out. He made some changes and did hard wire the den TV (our main TV) and we have not had any issues since. 

[teejay41]

I have had this same problem.  It's driving me crazy.  Technician is coming out finally after three hour-long phone calls to Comcast.

[Rustyben]

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@teejay41 wrote:

I have had this same problem.  It's driving me crazy.  Technician is coming out finally after three hour-long phone calls to Comcast.

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you might want to call 800-Comcast and select billing and ask the agent to check your account status.

[ComcastAmir]

teejay41 wrote: 

I have had this same problem.  It's driving me crazy.  Technician is coming out finally after three hour-long phone calls to Comcast.

Hello, I am glad that we were able to get a technician out to address this issue. Please reach back out to me here or via PM if you need anything further, have a good day.