Contributor
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67 Messages
XRE-10000
So I’m trying to help my friend set up his X1 box, and after entering the phone number all he gets is an XRE-10000 error. If anyone can help, please do. It’s really annoying because he just wants to watch TV.
Contributor
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67 Messages
XfinityChad2
Official Employee
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263 Messages
5 years ago
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3BlindMices
New Poster
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1 Message
5 years ago
I've had the same problem. We've tried calling, but whenever we tell the automated message what the problem is, there's no response and it hangs up after a minute. Calling isn't a good option.
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XfinityChad2
Official Employee
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263 Messages
5 years ago
Can you tell me how you got your device? Was it shipped or did you pick it up at a retail store?
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XfinityJosephA
Official Employee
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1.8K Messages
5 years ago
Hello, @3BlindMices, I'm sorry about the issues with your Xfinity cable. I know seeing this XRE error is contributing to a poor experience. Please click on my name and use the send message option to send a private message. If you can include your name, account number, and service address I can help.
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RyanL23
New Poster
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1 Message
4 years ago
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XfinityKatie
Official Employee
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744 Messages
4 years ago
Hello @RyanL23. It is important to us that you can enjoy your services with us, error free. We would love to help get to the bottom of this for you. Can you please send us a private message with your full name, address, and account number so that we can further assist you with this? To send us a private message, please click on my name, then select "Send a Message" on the right side.
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