Regular Visitor
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12 Messages
XG1v4 resets resolution every night
Every night my box downgrades the resolution to 1080p. Daily I have to go to the display settings and set it to 4K. This has only been happening the last several weeks and it’s annoying. I do have a 4K display. Any fixes available?
jb_pdx
Regular Visitor
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3 Messages
5 years ago
I have this same issue, using Yamaha A/V receiver. Any one have ideas? I wish there was a "hold"/expert mode that allowed the XG1v4 to not "auto/negoitiate" down to 1080p.
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StevieKay
Regular Visitor
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12 Messages
5 years ago
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robertiles
Frequent Visitor
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6 Messages
5 years ago
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StevieKay
Regular Visitor
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12 Messages
5 years ago
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @StevieKay and @robertiles! We appreciate your patience while waiting for additional help in determining what could be causing this. We can help! For clarity, are you watching an app or channel when you notice this, or does it also happen if tuned to live TV? Does this happen after the TV exits power saver mode?
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robertiles
Frequent Visitor
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6 Messages
5 years ago
Well, a funny thing happened while we were waiting and the jury isn't in yet BUT.... For the last few days, I have not had the issue. Not sure if there was a Software/Firmware Update between then and now.
But to recap and answer your questions. It happens on any mode, App or Live TV. Every time I turn on my TV/Cable/AV, I have to change the Device Settings/Video back to 'Best Available' . It doesn't happen when I'm watching TV/App, only when I power everyting back up.
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StevieKay
Regular Visitor
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12 Messages
5 years ago
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robertiles
Frequent Visitor
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6 Messages
5 years ago
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CCChe
Official Employee
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6.9K Messages
5 years ago
That's great news, @robertiles! I'm happy to know it seems as if the latest update resolved your issue. Please reach out if you need help with anything in the future.
Is anyone else still experiencing issues with the resolution resetting after the update was pushed?
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StevieKay
Regular Visitor
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12 Messages
5 years ago
Happy to report that mine is still holding there. Such a pleasure to not have to reset resolution every day.
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