Community Forum

XG1v4 resets resolution every night

StevieKay
Regular Visitor

XG1v4 resets resolution every night

Every night my box downgrades the resolution to 1080p. Daily I have to go to the display settings and set it to 4K. This has only been happening the last several weeks and it’s annoying. I do have a 4K display. Any fixes available?
jb_pdx
Regular Visitor

Re: XG1v4 resets resolution every night

I have this same issue, using Yamaha A/V receiver. Any one have ideas? I wish there was a "hold"/expert mode that allowed the XG1v4 to not "auto/negoitiate" down to 1080p.

StevieKay
Regular Visitor

Re: XG1v4 resets resolution every night

I should add that mine is wired through a Yamaha receiver also. Still that should not be an issue. It used to be fine.
robertiles
Frequent Visitor

Re: XG1v4 resets resolution every night

I am wired up to a Yamaha AV as well. Same annoying issue.
ComcastChe
Official Employee

Re: XG1v4 resets resolution every night

Hi @StevieKay and @robertiles! We appreciate your patience while waiting for additional help in determining what could be causing this. We can help! For clarity, are you watching an app or channel when you notice this, or does it also happen if tuned to live TV? Does this happen after the TV exits power saver mode? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
StevieKay
Regular Visitor

Re: XG1v4 resets resolution every night

It happens every day when I first turn on the TV. The resolution has gone back to 1080p. I reset it to 4K best available and it’s fine all day. Next day back to 1080p. This is regardless of watching tv or an app. It’s the box that resets. Thx.
robertiles
Frequent Visitor

Re: XG1v4 resets resolution every night

Well, a funny thing happened while we were waiting and the jury isn't in yet BUT.... For the last few days, I have not had the issue. Not sure if there was a Software/Firmware Update between then and now.

 

But to recap and answer your questions. It happens on any mode, App or Live TV. Every time I turn on my TV/Cable/AV, I have to change the Device Settings/Video back to 'Best Available' .  It doesn't happen when I'm watching TV/App, only when I power everyting back up.

StevieKay
Regular Visitor

Re: XG1v4 resets resolution every night

It’s only a one day sample, but mine did not reset overnight last night. Fingers crossed.
robertiles
Frequent Visitor

Re: XG1v4 resets resolution every night

I'm still good. It's been a week. I'm guessing the new update we got on 10/20/2020 fixed it.
ComcastChe
Official Employee

Re: XG1v4 resets resolution every night

That's great news, @robertiles! I'm happy to know it seems as if the latest update resolved your issue. Please reach out if you need help with anything in the future.

 

Is anyone else still experiencing issues with the resolution resetting after the update was pushed? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
StevieKay
Regular Visitor

Re: XG1v4 resets resolution every night

Happy to report that mine is still holding there.  Such a pleasure to not have to reset resolution every day.