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XG1-P PX013ANM loud fan

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Regular Visitor

XG1-P PX013ANM loud fan

Hello,

Just signed up for xfinity service.  Our cable box/DVR (model XG1-P PX013ANM) has a constant fan noise that is loud enough to be heard over the TV.  I read a post on this forum from someone with the same problem, and the response referred to this model as "the oldest one" as of June 2019.  That person received a newer model as a replacement.  I would like to see about gettting a replacement as well.

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Diamond Problem Solver

Re: XG1-P PX013ANM loud fan

Swap it out at your local service center, YMVMV on service center hours and availability, but it’s the quickest way

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New Poster

Re: XG1-P PX013ANM loud fan

I have recently returned an old cable box - data light continuously flashing -  and agreed to new one yr. deal.. I wish I'd kept it.   In the last two days - I have tried 3 new ones.  Everyone of them makes a loud fan noise continuously - and no option to power off device.  It also gets pretty warm..  So frustrating to try 3 boxes!!  

Please advise.  I can hear the fan when TV is on.

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Expert

Re: XG1-P PX013ANM loud fan


@mfillman54 wrote:

I have recently returned an old cable box - data light continuously flashing -  and agreed to new one yr. deal.. I wish I'd kept it.   In the last two days - I have tried 3 new ones.  Everyone of them makes a loud fan noise continuously - and no option to power off device.  It also gets pretty warm..  So frustrating to try 3 boxes!!  

Please advise.  I can hear the fan when TV is on.


upgrade to the no-clock 4k capable DVR (same price) it has a very small fan.



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