Community Forum

X1 dvr storage indicator not accurate

Frequent Visitor

X1 dvr storage indicator not accurate

I only record HD tv programs and currently have about 55 hours of HD recordings. My understanding is that my local storage is about 150 hours. So I should be roughly 34% full. However the storage indicator says I am 4% full. This number fluctuates day by day; sometimes it reads as high as 8%. How can I fix this?

Expert

Re: X1 dvr storage indicator not accurate


@kebler3 wrote:

I only record HD tv programs and currently have about 55 hours of HD recordings. My understanding is that my local storage is about 150 hours. So I should be roughly 34% full. However the storage indicator says I am 4% full. This number fluctuates day by day; sometimes it reads as high as 8%. How can I fix this?


comcast has moved cable channels to the much more efficient mpeg4 (1/2 space of mpeg2). local channels are still in mpeg4 so they take more room to store. basically now for cable channels the HD takes as much room as same length SD (in mpeg2).



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: X1 dvr storage indicator not accurate

Thank you for your interesting information. All my recordings are from cable channels  (like Turner Movie Classics and Starz and Fox Sports Channel). I'm not sure what is meant by your term "local channels". I presume it is the network channels in my local city. So this would mean (perhaps?) the 150 hour capacity is for these HD local channels. Since all my recordings are from Starz and such (in HD) I presume they would have a capacity of 300 hours on my dvr in my house (I'm not talking about the cloud here). Is my thinking correct?

Expert

Re: X1 dvr storage indicator not accurate


@kebler3 wrote:

Thank you for your interesting information. All my recordings are from cable channels  (like Turner Movie Classics and Starz and Fox Sports Channel). I'm not sure what is meant by your term "local channels". I presume it is the network channels in my local city. So this would mean (perhaps?) the 150 hour capacity is for these HD local channels. Since all my recordings are from Starz and such (in HD) I presume they would have a capacity of 300 hours on my dvr in my house (I'm not talking about the cloud here). Is my thinking correct?


the 'official' is the last number.  the technology info is public but comcast never discussed publicly as far as i know what the impact of mpeg4 recording would be on the home DVR.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee Digital Care

Re: X1 dvr storage indicator not accurate

Hello, kebler3! Welcome to the Xfinity Forums and I really appreciate you reaching out to us with your concerns.

The home DVR has about 400GB of storage and the cloud DVR (cDVR), has 60 hours of storage. When recording in HD they equal out to be about the same ammount of data even though one is measured by data and the other is measured by time. 

 

When you schedule a recording it records to both DVR's at the same time but they are seperate recordings and the two do not transfer recordings. Ordinarily the two should have identical recording lists, but if you were to replace your home DVR, you would begin to see discrepancies like this. 

Given your description, you may be seeing a lower percentage on your DVR because it actually has a lot of free space, but when you view the recordings on your DVR you see lots of recordings because it is showing you the recordings that are actually stored on the cloud which is close to capacaty at 55 of 60 hours.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: X1 dvr storage indicator not accurate

Thanks for your clear explanation. It raises a further question.

Currently, my home x1 dvr shows 41 recordings and 4% full. According to your explanation, while all of the 41 recordings are in the Cloud, only a few reside on my home x1 dvr and the 4% full refers to my x1 dvr at home. How can I determine which of the 41 recordings are on my x1 dvr at home?

Expert

Re: X1 dvr storage indicator not accurate


@kebler3 wrote:

Thanks for your clear explanation. It raises a further question.

Currently, my home x1 dvr shows 41 recordings and 4% full. According to your explanation, while all of the 41 recordings are in the Cloud, only a few reside on my home x1 dvr and the 4% full refers to my x1 dvr at home. How can I determine which of the 41 recordings are on my x1 dvr at home?


fastest way is to use the Xfinity TV remote app, and under the DVR select recordings. 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: X1 dvr storage indicator not accurate

Your reply, "...use the Xfinity TV remote app, and under the DVR select recordings".  To clarify: are you saying that the recordings listed under recordings on the dvr are only those that reside on the dvr? This does not seem right to me. Perhaps I am mistaken but I thought the dvr select recordings also listed those that reside in the cloud in addition to those that reside on the dvr itself. Am I mistaken?

Expert

Re: X1 dvr storage indicator not accurate


@kebler3 wrote:

Your reply, "...use the Xfinity TV remote app, and under the DVR select recordings".  To clarify: are you saying that the recordings listed under recordings on the dvr are only those that reside on the dvr? This does not seem right to me. Perhaps I am mistaken but I thought the dvr select recordings also listed those that reside in the cloud in addition to those that reside on the dvr itself. Am I mistaken?


if you select a particular DVR the list will not include cloud-only recordings.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: X1 dvr storage indicator not accurate

Thanks, I appreciate your patience with all my questions. Okay, you say my dvr will not show cloud only recordings but in my unique circumstance it does show cloud only recordings and that is the problem. During a power outage a while back, some of the recordings on my dvr were lost on the dvr (but not in the cloud).  So these lost recordings are in the cloud and not on my dvr (since they were lost during the power outage somehow). But these lost recodings are still listed in my recordings saved list even though they are only in the cloud. So, the recordings saved list includes all my cloud recordings. And a small subset of these recordings are also on my home dvr. How can I determine which recordings reside on my dvr? It seems to me there is no way to find out this information. Note: I never use the cloud directly; I never record or watch shows online. Sorry for this confusing mess...I hope I explained it clearly.

Expert

Re: X1 dvr storage indicator not accurate


@kebler3 wrote:

Thanks, I appreciate your patience with all my questions. Okay, you say my dvr will not show cloud only recordings but in my unique circumstance it does show cloud only recordings and that is the problem. During a power outage a while back, some of the recordings on my dvr were lost on the dvr (but not in the cloud).  So these lost recordings are in the cloud and not on my dvr (since they were lost during the power outage somehow). But these lost recodings are still listed in my recordings saved list even though they are only in the cloud. So, the recordings saved list includes all my cloud recordings. And a small subset of these recordings are also on my home dvr. How can I determine which recordings reside on my dvr? It seems to me there is no way to find out this information. Note: I never use the cloud directly; I never record or watch shows online. Sorry for this confusing mess...I hope I explained it clearly.


when you go to recordings on your set top box menu at the top middle that setting must be on 'all' to see all recordings available (which includes cloud). picking a 'name' of a DVR will show you just what is on that DVR (assuming it works). on mine there is a problem and only about 25% of recordings 'show' using the name of the DVR, but the xfinity TV remote app shows the recordings actually 'on' the DVR only. (at least so far).



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Contributor

Re: X1 dvr storage indicator not accurate


@Rustyben wrote:

when you go to recordings on your set top box menu at the top middle that setting must be on 'all' to see all recordings available (which includes cloud). picking a 'name' of a DVR will show you just what is on that DVR (assuming it works). on mine there is a problem and only about 25% of recordings 'show' using the name of the DVR, but the xfinity TV remote app shows the recordings actually 'on' the DVR only. (at least so far).

On mine this seems to show the device where the show was recorded, not that it is necessarily still there.   That is, I recently replaced a DVR and gave the new one a different name.   The 'recorded on' list still shows the old device and the older recordings that are now only in the cloud.  Not sure what would have happened if the new box had the same name.

Official Employee Digital Care

Re: X1 dvr storage indicator not accurate

@kebler3 I like to think of it like there is a 1-way mirror between the home and cloud DVR where the home can see the cloud but the cloud can't see home. Really, the only way to tell which recordings are unique to the home is to look at the cloud listings online to see which ones are only listing at home. Any time you are using one of the stream apps or an online browser, you are seeing only the cloud listing, but your home DVR will show both. This is intended. The cloud was meant to be a backup for recordings in situations like yours, and to allow some of our newer boxes that are IP based to function independantly just connecting to the cloud.

 

As long as you continue to delete old recordings to make space for your new ones, eventually the two dvr's will re-sync and the storage indicator will correct itself.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!