Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
AAXXAA
Contributor
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775 Messages
8 years ago
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AAXXAA
Contributor
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775 Messages
8 years ago
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XfinityZach
Official Employee
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11.1K Messages
8 years ago
adammusic22 -- I spoke with iNDemand who looked into this issue. They said the issue was that channel was stuck in blackout at the headend. They get that changed which would correct your issue. Can you see if that channel is working now?
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TerriB
Contributor
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3.1K Messages
8 years ago
ComcastZach,
We have terrible pixelation and sound/picture cutting in and out. Not too often but when it happens its really bad and we can't even follow a story line or the news or a talk show....live or recorded. I want to call for a tech to come out but the problem will never rear its ugly head while a tech is in the house...I can guarantee it. What does a tech do to diagnose this problem?
Me and my big mouth....its doing it while I type this
Thanks
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XfinityZach
Official Employee
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11.1K Messages
8 years ago
sperling3920 -- Apologies for the continual service issues. I've alerted your local Tech Ops leadership to this. They will work to dispatch the right tech to see what we need to do to get this resolved.
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CCElena
Problem Solver
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736 Messages
8 years ago
Hi TerriB,
I apologize for the issue you experiencing with the service. The pixelation and service cutting in and out is a indication of weak signal or no signal. May I ask if you checked all the cable connections in the home and made sure all are tight? The technician will run diagnostics to determine the cause of the issue and fix the issue.
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TerriB
Contributor
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3.1K Messages
8 years ago
Yes all the connections are fine. Have had Comcast for a very very long time and X1 since 2014. This pixelation started about a year ago and comes and goes. I guess its time to call for a tech to come out....thanks!
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CCElena
Problem Solver
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736 Messages
8 years ago
TerriB,
I have sent you a Private Message to further assist you.
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AAXXAA
Contributor
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775 Messages
8 years ago
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XfinityZach
Official Employee
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11.1K Messages
8 years ago
Following up on this. Was the tech able to help with your issue?
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CCElena
Problem Solver
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736 Messages
8 years ago
Hi adammusic22,
I apologize for the issue you experiencing. May I ask if you experience pixelation on Orioles games only or on multiple shows and channels?
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AAXXAA
Contributor
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775 Messages
8 years ago
The two HD channels are good. But we mainly watch Orioles games. They arent always MASN though. But like 95% of games we watch scramble.
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Reginapropes
New Poster
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5 Messages
8 years ago
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GMG1960
New Poster
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2 Messages
8 years ago
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Rustyben
Expert
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24.6K Messages
8 years ago
anyone with issues on this thread tried streaming or playback with app/web site of the cloud DVR copy of a recording? is the streaming version also bad?
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