Community Forum

X1 Technical Issues

Most Valued Poster

Re: X1 Technical Issues

Another one.
image.jpeg
Most Valued Poster

Re: X1 Technical Issues

There was another error just before this but i missed it.

Also, a 1800 rep was supposed to call me at 530 today and never called.
Gold Problem Solver

Re: X1 Technical Issues



Adam,

How long has it been since you had a Comcast tech out to your house that can actually test your signal levels on site?


@adammusic22 wrote:
There was another error just before this but i missed it.

Also, a 1800 rep was supposed to call me at 530 today and never called.

 

Regular Contributor

Re: X1 Technical Issues

According to his other posts, he just had a tech visit on 05/26/2016, and that everything in his house and to the pole is perfect.

Gold Problem Solver

Re: X1 Technical Issues


X1 issues can and do occur outside of "house to the pole"... Also, things can change dramatically in the two weeks in between.

EXAMPLE: My internet speeds have gone in the tank over the past two weeks. Something has changed. I have a tech coming out Sunday.


@lightstorm22 wrote:

According to his other posts, he just had a tech visit on 05/26/2016, and that everything in his house and to the pole is perfect.





Most Valued Poster

Re: X1 Technical Issues

Two tech visits within the last month.
Regular Contributor

Re: X1 Technical Issues

Better get another. Rick says that's not enough.
Regular Contributor

Re: X1 Technical Issues

Rick is right. I had a similar problem. The tech got everything in the house as close to perfect as possible but it took several calls to find that there was a configuration problem in our segment of the Comcast infrastructure and a neighbor had a bad pole connection that was causing reflections for everyone on our node. That said, X1 still has problems because of it's cloud based design that keep cropping up when connections to the servers are slow. So you can maximize your cabling signals all day but the X1 design is still waiting in the shadows to pull the rug out from under your viewing experience. When I compare the stability of the old system vs the new X1 system, the old system wins hands down.

 

For some reason Comcast thinks people are more satisfied with new features then reliability in their system. They obviously ignore the plethora of complaints about interrupted service. If they think I wasn't totally incensed about losing 10 minutes of my Broncos winning the super bowl game due to X1 they are WRONG !

 

X1 = Caveat Emptor

Most Valued Poster

Re: X1 Technical Issues

Ive had like 25 techs here since I got x1 lol. I cant do another right now. Waiting for a new firmware update.
Regular Contributor

Re: X1 Technical Issues

The customer shouldn't have to be put in that position. Maybe a single visit is not realistic, but the support and escalation system is still broken if that's what it takes.
Most Valued Poster

Re: X1 Technical Issues

I need someone to actually schedule a maintenance tech, when they say theyre going to. The tiling on mlb has to be an outside issue.

Nobody seems to want to do their job correctly because accountability doesnt exist in the current system.
Highlighted
Regular Contributor

Re: X1 Technical Issues


@BeowolfJones wrote:

Rick is right. I had a similar problem. The tech got everything in the house as close to perfect as possible but it took several calls to find that there was a configuration problem in our segment of the Comcast infrastructure and a neighbor had a bad pole connection that was causing reflections for everyone on our node. That said, X1 still has problems because of it's cloud based design that keep cropping up when connections to the servers are slow. So you can maximize your cabling signals all day but the X1 design is still waiting in the shadows to pull the rug out from under your viewing experience. When I compare the stability of the old system vs the new X1 system, the old system wins hands down.

 

For some reason Comcast thinks people are more satisfied with new features then reliability in their system. They obviously ignore the plethora of complaints about interrupted service. If they think I wasn't totally incensed about losing 10 minutes of my Broncos winning the super bowl game due to X1 they are WRONG !

 

X1 = Caveat Emptor


I have had an uncountable number of tech visits as well.   The last visit involved "work at the pole", but I'm not sure it's solved anything, will give it a couple days.

I think the work mainly involved terminating a couple lines or ports or whatever they are that were left open, and hoping that was what was causing the intermittent interference.

 

BeowolfJones, do you have any details on what exactly the "configuration problem" was in your neighborhood, and what solved it?

I'm pretty sure my issues are neighborhood based and would love to be able to pass any info along to the techs here.

Most Valued Poster

Re: X1 Technical Issues

I find it hard to believe the only way to schedule a maintenance tech is to send out a regular tech first. Which is what I did two weeks ago and he said he would schedule one. I cant waste another 3 hours of my time and a new techs time because the last tech failed to do what he said he would.
Regular Contributor

Re: X1 Technical Issues


@adammusic22 wrote:
I find it hard to believe the only way to schedule a maintenance tech is to send out a regular tech first. Which is what I did two weeks ago and he said he would schedule one. I cant waste another 3 hours of my time and a new techs time because the last tech failed to do what he said he would.

 

That part's rough, because there are more fulfillment (service) techs than there are maintenance (plant) techs, who are also more specialized (and probably get paid more). So they need some kind of escalation procedure for the front line to assess the situation first and then turn it over to the next level.

 

Plus I know there is more than "house to the pole" on the cable network. I've worked in the cable industry for 18 years, not just spent time on forums. I'm not talking about the cause of Adam's issues. Front line techs and maintenance techs have all sorts of tools, meters, analysis data (PNM, ICFR, MER, pre-eq, TDR, and so on) to try to figure that out. It's HFC, there are always going to be problems. It's a tough network to maintain, which is why Comcast is pushing fiber deeper and trying to get actives out of the plant. I'm talking about his support experience and the need to keep calling techs and wasting his time for no resolution. He had someone out 2 weeks ago for the same issue he's always had, not something new that just started today that he needs to call someone back for the 26th time. He shouldn't have to do that and that is where Comcast is failing him as a customer.

Problem Solver

Re: X1 Technical Issues

Hello adammusic22,

I apologize for the inconvenience. There is currently is a service interruption in your area. What is the issue you are having and how long have you been experiencing it?


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Most Valued Poster

Re: X1 Technical Issues

All the errors started with recent update.

Scrambling / tiling on MLB extra innings since i got X1 like 2 years ago.

This has nothing to do with a service interruption, if there even really is one. If there is one, it shows up on the my account app. There hasnt been one for a couple weeks. So "'my area is experiencing a service interruption" is a terrible excuse.
Problem Solver

Re: X1 Technical Issues

Hello adammusic22,

I beg your pardon, I was not making an excuse for the issue you are having I was simply making you aware. I can schedule a service technician to come out and troubleshoot  your equipment as you requested. What would be a good day and time? I will endeavor to get a time slot as close to that as possible. Thank you for your patience.


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Most Valued Poster

Re: X1 Technical Issues

If you read my messages you would be aware that i dont want another tech to come out. I need someone to schedule a maintenace tech to check outside lines.
I cant waste anymore time waiting for an inside tech to arrive and telling me he will schedule a maintenance tech and never does. I did that 2 weeks ago and a week before that. And 1800 said they would and didnt.
I dont have to be home or wait around for an outside maintenace tech.
I would also like to be informed about what the maintenance tech finds or doesnt find.


Regular Contributor

Re: X1 Technical Issues


@adammusic22 wrote:
If you read my messages you would be aware that i dont want another tech to come out. I need someone to schedule a maintenace tech to check outside lines.
I cant waste anymore time waiting for an inside tech to arrive and telling me he will schedule a maintenance tech and never does. I did that 2 weeks ago and a week before that. And 1800 said they would and didnt.
I dont have to be home or wait around for an outside maintenace tech.
I would also like to be informed about what the maintenance tech finds or doesnt find.



That's the harded part, getting someone to actually do what they promise and follow up.  And spending literally hours trying to get it scheduled or being there for the in home work.

 

The last guy I had said he'd open a maintenance ticket, and he did, but still no one showed up.  After several days of bugging him, super nice guy, he came out and went up on the pole himself.  And made some minor adjustments I believe, not sure if he can do the same things a maintenance tech can?

 

I have opened so many tickets where I have called back in to check on them (since no one ever followed up with me, as promised), only to have someone tell me the ticket had been closed.  And there has never been any actual resolution or research into my issue, each time they say the ticket was closed due to the amount of time that passed.

 

Not sure if they're hoping the problem will fix itself, or I'll just give up, but neither of those has happened.  Yet...

Official Employee
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Re: X1 Technical Issues

Official Employee

Re: X1 Technical Issues

Hi adammusic22, I will get this to our regional team to further assist in getting a maintenance/network technician to check the lines beyond your premises. I will send you a private message to further assist.

 

Thank you


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Visitor

Just got new 4K UHD tv, cable box still reflects 1080p

Upgraded from rear projection 1080p to 4k UHD, cable box showing 1080p. Do I need to get a new cable box?

Silver Problem Solver

Re: Just got new 4K UHD tv, cable box still reflects 1080p

1080i is the best you can get. There is no 4K content available.

Visitor

Re: Just got new 4K UHD tv, cable box still reflects 1080p

Thanks!

Regular Visitor

Re: Just got new 4K UHD tv, cable box still reflects 1080p

THIS IS INSANE, WE HAVE BEEN YOLD IT WOULD BE OUT LAST YEAR, THEN ONCE AGAIN THIS YEAR AND BOTH TIMES IT DIDNT!!!! IM SO SICK OF NOT BRING ABLE TO USE THE FULL CAPABILITY OF MY 4K TV, I MIND AS WELL SWITCH PROVIDERS SINCE COMCAST CAN'T MANAGE TO KEEP THEIR WORD OR EVEN FILL US IN AFTER BREAKING THEIR WORD!!!! IM BEYOND P.O.'d AND FED UP WITH COMCAST!!
Silver Problem Solver

Re: Just got new 4K UHD tv, cable box still reflects 1080p

No provider is offering 4k. Where are you going to go?

New Poster

Errors, Pixelation, Poor Service - Why does it have to be so difficult? - Accidental repost

Background: About 3 weeks ago, we started losing service on our standard digital service (S0a000) - on both boxes.  A line tech (who happens to live in the area) saw the service call and stopped by the pole to check signal.  He indicated that he saw massive fluctuations and also went upline to the main box and found water in the box.  Once drained, the boxes immediately picked up signal.

 

We still - on one of the two motorola boxes - continued to received intermittant S0a000 errors with outages lasting anywhere from 3 hours to overnight.  The other one stabilized and did not go out at all.

 

Fastforward to this weekend - Tech came out to install upgrade service to X1  Also installed new splitter and lines. Worked beautifully for 2 hours. Then secondary box (HD started rebooting every 5-7 minutes.  All channels available, just frustrating reboots.) Two hours after that, secondary box starts pixellating and losing channels.

 

Chat with tech support online - S/N of box given. Main Box (HD/DVR) rebooted by tech support (I think in error but she says no) and then all issues transferred to BOTH boxes (pixelled channels, unavailable channels, all premiums struggle).  Secondary box refreshed (x2) - no change. Online tech says "our servers cant see the boxes".  Surprise.....no tech visit available until later this week (where we aren't available) but tech visit required.

 

Current Status:

 

Main Box (HD/DVR)- Over 1/2 of channels unwatchable or not accessible due to pixellations, or error codes XRE - 3062, XRE 3059 XRE 3056, and XRE 3062  All premium channels affected. Most won't tuen due to errors, the few that will are blocking/pixeling.

 

Specs Current on Main box - Tuner 1 SNR 26.9 , Power -18.2 , Tuner 2 Power -17.6 and SNR 27.5, Tuner 3 Power .0 / SNR 23.7, Tuner 4 -16.8/28.4, Tuner 5 -19.0 / 26.5, Tuner 6 0/25.5.

 

X1 Labs - Signal Strength "Low" (based on the numbers, yeah, I would say so)

 

Current - Second Box

X1 Labs - "Cannot detect Signal Strength"

 

Questions - 

1.  I requested a line tech to hit the pole an see what the strength is from there.  The previous line tech (from 3 weeks ago) told us to do this (he works weekends and is within 2 miles of here).  She indicated that it is a problem with our at the house (well...okay, since your tech who was here replaced everything...likely not).  How do I get a true Comcast maintenance line tech to run the lines to ensure clean signal?

 

2.  What are the likely causes of this type of issue (I have searched the forum - it appears that there are multiple things occurring and none may tie together other than bad signal being delivered by Comcast which the chat agent indicates is not the problem...yeah right).

 

3.  Any internal things I can try to correct?

Silver Problem Solver

Re: Errors, Pixelation, Poor Service - Why does it have to be so difficult? - Accidental repost

You have a signal problem that was at least in part caused by an outside box that was filled with water. Only Comcast can fix that. Keep calling until a tech shows up that knows how to fix it.

Gold Problem Solver

Re: Errors, Pixelation, Poor Service - Why does it have to be so difficult?


Yes your signal levels are horrible. They aren't going to work. I suspect your internet performance is not where it should be either.

All you can do is dog Comcast until they send the right techs to fix it. They need to check signal right at your boxes then back track. It should be very easy to determine if the problem is within your house or outside of your house. That will determine if you actually need a line crew.

I think you know this but your issues aren't going to get fixed remotely by talking to someone over the phone who is sending signals to your boxes. It's gonna take on site tech to fix this.



@jojooz wrote:

Backgroup: About 3 weeks ago, we started losing service on our standard digital service (S0a000) - on both boxes.  A line tech (who happens to live in the area) saw the service call and stopped by the pole to check signal.  He indicated that he saw massive fluctuations and also went upline to the main box and found water in the box.  Once drained, the boxes immediately picked up signal.

 

We still - on one of the two motorola boxes - continued to received intermittant S0a000 errors with outages lasting anywhere from 3 hours to overnight.  The other one stabilized and did not go out at all.

 

Fastforward to this weekend - Tech came out to install upgrade service to X1  Also installed new splitter and lines. Worked beautifully for 2 hours. Then secondary box (HD started rebooting every 5-7 minutes.  All channels available, just frustrating reboots.) Two hours after that, secondary box starts pixellating and losing channels.

 

Chat with tech support online - S/N of box given. Main Box (HD/DVR) rebooted by tech support (I think in error but she says no) and then all issues transferred to BOTH boxes (pixelled channels, unavailable channels, all premiums struggle).  Secondary box refreshed (x2) - no change. Online tech says "our servers cant see the boxes".  Surprise.....no tech visit available until later this week (where we aren't available) but tech visit required.

 

Current Status:

 

Main Box (HD/DVR)- Over 1/2 of channels unwatchable or not accessible due to pixellations, or error codes XRE - 3062, XRE 3059 XRE 3056, and X  All premium channels affected. Most won't tuen due to errors, the few that will are blocking/pixeling.

 

Specs Current on Main box - Tuner 1 SNR 26.9 , Power -18.2 , Tuner 2 Power -17.6 and SNR 27.5, Tuner 3 Power .0 / SNR 23.7, Tuner 4 -16.8/28.4, Tuner 5 -19.0 / 26.5, Tuner 6 0/25.5.

 

X1 Labs - Signal Strength "Low" (based on the numbers, yeah, I would say so)

 

Current - Second Box

X1 Labs - "Cannot detect Signal Strength"

 

Questions - 

1.  I requested a line tech to hit the pole an see what the strength is from there.  The previous line tech (from 3 weeks ago) told us to do this (he works weekends and is within 2 miles of here).  She indicated that it is a problem with our at the house (well...okay, since your tech who was here replaced everything...likely not).  How do I get a true Comcast maintenance line tech to run the lines to ensure clean signal?

 

2.  What are the likely causes of this type of issue (I have searched the forum - it appears that there are multiple things occurring and none may tie together other than bad signal being delivered by Comcast which the chat agent indicates is not the problem...yeah right).

 

3.  Any internal things I can try to correct?


 

Frequent Visitor

Re: Just got new 4K UHD tv, cable box still reflects 1080p

Some searching seems to indicate Satellite has a 4k channel but I'd guess Xfinity will have something available in the future once certain stardards are in place.  It doesn't seem the Olympics will be broadcast in 4k anyway, at least not 2016. I'd be a bit patient as the 4k wars are likely to continue with UHD player Brands offering different capabilities and options such as 3D.   Does your 4k set utilize an upscaler?  If I could get a Blu-Ray UHD player with an upscaler and some possible streaming capabilities I'd think I'd be ahead of the game temporarily. 

Expert

Re: Errors, Pixelation, Poor Service - Why does it have to be so difficult? - Accidental repost


@jojooz wrote:

Background: About 3 weeks ago, we started losing service on our standard digital service (S0a000) - on both boxes.  A line tech (who happens to live in the area) saw the service call and stopped by the pole to check signal.  He indicated that he saw massive fluctuations and also went upline to the main box and found water in the box.  Once drained, the boxes immediately picked up signal.

 

We still - on one of the two motorola boxes - continued to received intermittant S0a000 errors with outages lasting anywhere from 3 hours to overnight.  The other one stabilized and did not go out at all.

 

Fastforward to this weekend - Tech came out to install upgrade service to X1  Also installed new splitter and lines. Worked beautifully for 2 hours. Then secondary box (HD started rebooting every 5-7 minutes.  All channels available, just frustrating reboots.) Two hours after that, secondary box starts pixellating and losing channels.

 

Chat with tech support online - S/N of box given. Main Box (HD/DVR) rebooted by tech support (I think in error but she says no) and then all issues transferred to BOTH boxes (pixelled channels, unavailable channels, all premiums struggle).  Secondary box refreshed (x2) - no change. Online tech says "our servers cant see the boxes".  Surprise.....no tech visit available until later this week (where we aren't available) but tech visit required.

 

Current Status:

 

Main Box (HD/DVR)- Over 1/2 of channels unwatchable or not accessible due to pixellations, or error codes XRE - 3062, XRE 3059 XRE 3056, and XRE 3062  All premium channels affected. Most won't tuen due to errors, the few that will are blocking/pixeling.

 

Specs Current on Main box - Tuner 1 SNR 26.9 , Power -18.2 , Tuner 2 Power -17.6 and SNR 27.5, Tuner 3 Power .0 / SNR 23.7, Tuner 4 -16.8/28.4, Tuner 5 -19.0 / 26.5, Tuner 6 0/25.5.

 

X1 Labs - Signal Strength "Low" (based on the numbers, yeah, I would say so)

 

Current - Second Box

X1 Labs - "Cannot detect Signal Strength"

 

Questions - 

1.  I requested a line tech to hit the pole an see what the strength is from there.  The previous line tech (from 3 weeks ago) told us to do this (he works weekends and is within 2 miles of here).  She indicated that it is a problem with our at the house (well...okay, since your tech who was here replaced everything...likely not).  How do I get a true Comcast maintenance line tech to run the lines to ensure clean signal?

 

2.  What are the likely causes of this type of issue (I have searched the forum - it appears that there are multiple things occurring and none may tie together other than bad signal being delivered by Comcast which the chat agent indicates is not the problem...yeah right).

 

3.  Any internal things I can try to correct?


this is primarily a user to user program. In many threads like yours the answer has been to contact comcast at 877-896-8678 for x1 support center. They can read the logs and signal levels and set up a service call if needed.



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Gold Problem Solver

Re: Just got new 4K UHD tv, cable box still reflects 1080p

Samsung has a 4K Blu-ray player available that has incredible picture quality.

Netflix, Hulu and Amazon are streaming 4K content. It is highly compressed but it looks great.

Comcast has "apps" available for owners of certain models of Samsung and LG TV set that offer 4K streaming. Today I just installed my new LG OLED TV and I plan to check out the app as soon as possible.

That being said, I doubt Comcast will have a 4K X1 box available in 2016.



@Soundlubber wrote:

Some searching seems to indicate Satellite has a 4k channel but I'd guess Xfinity will have something available in the future once certain stardards are in place.  It doesn't seem the Olympics will be broadcast in 4k anyway, at least not 2016. I'd be a bit patient as the 4k wars are likely to continue with UHD player Brands offering different capabilities and options such as 3D.   Does your 4k set utilize an upscaler?  If I could get a Blu-Ray UHD player with an upscaler and some possible streaming capabilities I'd think I'd be ahead of the game temporarily. 


 

Expert

Re: Errors, Pixelation, Poor Service - Why does it have to be so difficult? - Accidental repost

jojooz,

 

Due to your account of the local tech and your signal issues present on your tuners, the Comcast Team available to the Forums has been alerted to your issue. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

 



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Valued Contributor

Re: Just got new 4K UHD tv, cable box still reflects 1080p

A STB that would output a 4K signal would be an upgrade to what is available now.  Letting a 4K TV "upconvert" a 1080p signal provides a very nice picture although it is not as good as inputting a 4K signal into the TV, with no "upconverting" necessary.

 

I have had a 4K TV for over a year now, and also have recently upgraded to a newer, higher end model of a Samsung 4K TV.  There isn't much available that will output a 4K signal, other than streaming from an app such as Amazon or Netflix, the very poor Comcast app on select Samsung models,  the expensive Samsung 4K Blu Ray player and soon the new xBox One S.  I look forward to the new and affordable XBox that should help to move along the 4K Blu Ray market.

 

As with the beginning of HD, 15 years or so ago, not all content was produced in HD.  Comcast and the other providers still came out with STB that would output an HD picture by "upconverting" the SD picture.  It still took a while for content to be shot in HD and for networks to broadcast in HD..  I would welcome a STB that would do the same for UHD.

 

With more and more people buying 4K TV's now, it is time for this service provider to supply us with equipment that will allow us to use the 4K TV's up to their capabilities, which is to be able to display a 4K picture, not just to use the TV to upconvert a 1080 signal.

Silver Problem Solver

Re: Just got new 4K UHD tv, cable box still reflects 1080p


@jwmccnn wrote:

A STB that would output a 4K signal would be an upgrade to what is available now.  Letting a 4K TV "upconvert" a 1080p signal provides a very nice picture although it is not as good as inputting a 4K signal into the TV, with no "upconverting" necessary.

 

I have had a 4K TV for over a year now, and also have recently upgraded to a newer, higher end model of a Samsung 4K TV.  There isn't much available that will output a 4K signal, other than streaming from an app such as Amazon or Netflix, the very poor Comcast app on select Samsung models,  the expensive Samsung 4K Blu Ray player and soon the new xBox One S.  I look forward to the new and affordable XBox that should help to move along the 4K Blu Ray market.

 

As with the beginning of HD, 15 years or so ago, not all content was produced in HD.  Comcast and the other providers still came out with STB that would output an HD picture by "upconverting" the SD picture.  It still took a while for content to be shot in HD and for networks to broadcast in HD..  I would welcome a STB that would do the same for UHD.

 

With more and more people buying 4K TV's now, it is time for this service provider to supply us with equipment that will allow us to use the 4K TV's up to their capabilities, which is to be able to display a 4K picture, not just to use the TV to upconvert a 1080 signal.


I don't have any inside information, but I think Comcast is going past 4k and will support HDR.

 

http://www.multichannel.com/news/cable-tv-conventions/intx-2016-comcast-sets-july-4-debut-first-hdr-...

 

(Do a google)

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Visitor

Very soft picture since upgrading to X1

Recently added X1 due to new association contract (5 tv's)....previously had a great picture, only for the tech. to advise me that my signal was unacceptable and needed an amplifier, new gray box on the outside and new wiring.

Tech worked for about 3 hours and was satisfied with the appropriate gain....... the only problem is, the picture is soft and severely lacking detail...... I adjusted each box to 1080i  and still the picture looks cartoonish......Short of calling a tech back out, is there any adjustments that I can make....thanks.

Silver Problem Solver

Re: Very soft picture since upgrading to X1

Hmm.  I use either 720p or 1080p on my four TV's and they don't look "soft".

 

But I don't recommend 1080 for 720 TV's.

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Gold Problem Solver

Re: Very soft picture since upgrading to X1


Honestly this sounds like a TV picture setting problem to me. It is important to remember that most of today's TV are capable of "remembering" different picture settings for each input.



@Garryj wrote:

Recently added X1 due to new association contract (5 tv's)....previously had a great picture, only for the tech. to advise me that my signal was unacceptable and needed an amplifier, new gray box on the outside and new wiring.

Tech worked for about 3 hours and was satisfied with the appropriate gain....... the only problem is, the picture is soft and severely lacking detail...... I adjusted each box to 1080i  and still the picture looks cartoonish......Short of calling a tech back out, is there any adjustments that I can make....thanks.


 

Visitor

Re: Very soft picture since upgrading to X1

Thanks for helping........Is it imperative to change the picture settings with a change out of a box? The picture on all the tv's was exemplary prior to new implementation.

Visitor

Re: Very soft picture since upgrading to X1

Thanks for your input. However, it appears that the box default setting is 720p and all 5 TV's are 1080

Gold Problem Solver

Re: Very soft picture since upgrading to X1


garryj,

There is nothing wrong with the picture quality of X1. I have antennas connected to my two main TV sets so I can easily compare Comcast's picture quality to the original "over the air" broadcast. I find Comcast's image quality to be acceptably close to the over the air broadcast.

By the way, I just installed a 65" LG OLED (the best TV currently available on the market) in my main system so if there were big differences I am sure I would notice...

Is DirecTV's picture quality better? Yes it is. Could Comcast be better? Yes, they probably could. But I contend that if anyone is seeing a major difference in picture quality between Comcast and the original broadcast, I think TV picture settings need to be reviewed.

FYI, when a TV comes out of the box most picture settings are off by a large margin. I am still tweeking my new OLED and I plan to get it calibrated.



@Garryj wrote:

Thanks for helping........Is it imperative to change the picture settings with a change out of a box? The picture on all the tv's was exemplary prior to new implementation.


 

Gold Problem Solver

Re: Very soft picture since upgrading to X1

Yes, X1 boxes default to 720. However depending upon the quality of TV set and the viewing distances involved you may notice very little difference switching them to 1080.

That being said, your X1 boxes should be set to the highest resolution your TV sets cn handle.


@Garryj wrote:

Thanks for your input. However, it appears that the box default setting is 720p and all 5 TV's are 1080





Visitor

Re: Very soft picture since upgrading to X1

Yeah I hear you .....  just can't wrap my head around how the old Comcast boxes give off such a beautiful picture..... BTW my Panasonic plasma and Sony 75 incher  have both been calibrated..... 

 My line of thought is that there is a  weak link amongst the new equipment,  even though the tech was happy with the results. 

PS...... I was not home when everything was being installed. 

Gold Problem Solver

Re: Very soft picture since upgrading to X1


If it helps, I have a two year old Marantz AV receiver. I figured running HDMI through the receiver and let the receiver upscale to 4K would work OK. It did not. I found the "scaler" in Marantz negatively impacted the picture so I turned it off.

Also, I have found the picture quality of the Samsung XG2 to be slightly (I mean very slight) softer than my Arris V3 DVR.

I would make sure your X1 DVR is connected to your best TV.


@Garryj wrote:

Yeah I hear you .....  just can't wrap my head around how the old Comcast boxes give off such a beautiful picture..... BTW my Panasonic plasma and Sony 75 incher  have both been calibrated..... 

 My line of thought is that there is a  weak link amongst the new equipment,  even though the tech was happy with the results. 

PS...... I was not home when everything was being installed. 







Visitor

Re: Very soft picture since upgrading to X1

 I'm intrigued by your last suggestion and will  give it a try when I return home..... thank you very much. 

Gold Problem Solver

Re: Very soft picture since upgrading to X1

Thats why I threw it out there... LOL

Good luck!!!


@Garryj wrote:

 I'm intrigued by your last suggestion and will  give it a try when I return home..... thank you very much. 


 

Contributor

Re: X1 Technical Issues

Hey adammusic22 - it's been more than 2 weeks since ComcastPhill said he would arrange for outside maintenance to address your problem. Has that happened yet? Have things improved?

Contributor

Re: X1 Technical Issues

I was out of town for a few days, and when I returned, the blue light on my secondary box (XiD-P) was no longer on. I was concerned, but I turned on my TV, and my recordings all seemed to be there, including everything that recorded while I was gone. I have been able to use my box exactly the same as usual since I got home, including watching new recordings as they appear, and deleting stuff, but the light still is not on. Just now, I initiated a restart, and the blue light blinked during that, as it usually does, but once it was done rebooting, the light was off again. 

 

Is this a problem? It seems to be working otherwise, but the light used to always be on, so this makes me nervous. 

 

Thanks!

Silver Problem Solver

Re: X1 Technical Issues

Can you access the box's Settings menu?  I don't have an XiD.

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Regular Contributor

Re: X1 Technical Issues

Check under Device Settings, Device Lights. The options are 1, 2, 3, and Off. I think all boxes have that, but I did just try it on an XiD-P. Maybe something happened and yours got changed to Off?