Background: About 3 weeks ago, we started losing service on our standard digital service (S0a000) - on both boxes. A line tech (who happens to live in the area) saw the service call and stopped by the pole to check signal. He indicated that he saw massive fluctuations and also went upline to the main box and found water in the box. Once drained, the boxes immediately picked up signal.
We still - on one of the two motorola boxes - continued to received intermittant S0a000 errors with outages lasting anywhere from 3 hours to overnight. The other one stabilized and did not go out at all.
Fastforward to this weekend - Tech came out to install upgrade service to X1 Also installed new splitter and lines. Worked beautifully for 2 hours. Then secondary box (HD started rebooting every 5-7 minutes. All channels available, just frustrating reboots.) Two hours after that, secondary box starts pixellating and losing channels.
Chat with tech support online - S/N of box given. Main Box (HD/DVR) rebooted by tech support (I think in error but she says no) and then all issues transferred to BOTH boxes (pixelled channels, unavailable channels, all premiums struggle). Secondary box refreshed (x2) - no change. Online tech says "our servers cant see the boxes". Surprise.....no tech visit available until later this week (where we aren't available) but tech visit required.
Main Box (HD/DVR)- Over 1/2 of channels unwatchable or not accessible due to pixellations, or error codes XRE - 3062, XRE 3059 XRE 3056, and XRE 3062 All premium channels affected. Most won't tuen due to errors, the few that will are blocking/pixeling.
Specs Current on Main box - Tuner 1 SNR 26.9 , Power -18.2 , Tuner 2 Power -17.6 and SNR 27.5, Tuner 3 Power .0 / SNR 23.7, Tuner 4 -16.8/28.4, Tuner 5 -19.0 / 26.5, Tuner 6 0/25.5.
X1 Labs - Signal Strength "Low" (based on the numbers, yeah, I would say so)
Current - Second Box
X1 Labs - "Cannot detect Signal Strength"
1. I requested a line tech to hit the pole an see what the strength is from there. The previous line tech (from 3 weeks ago) told us to do this (he works weekends and is within 2 miles of here). She indicated that it is a problem with our at the house (well...okay, since your tech who was here replaced everything...likely not). How do I get a true Comcast maintenance line tech to run the lines to ensure clean signal?
2. What are the likely causes of this type of issue (I have searched the forum - it appears that there are multiple things occurring and none may tie together other than bad signal being delivered by Comcast which the chat agent indicates is not the problem...yeah right).
3. Any internal things I can try to correct?
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