X1 Technical Issues

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@Piglet49 wrote:
Was persuaded to update cable box when i was in the store yesterday. I was given an X1 with remote, told to plug it in and follow onscreen prompts. Now i have the Error code XRE-00251. One phone tech has already spent an hour triying to activate the box. Despite being assured that a specialist tech would call with the hiur, I had to call them to be told - exact words-" no worries, a ticket has been issued already and it will take up to 72 hours for a tech to "fix the issue". Apparently this will all be done remotely and they will let me know if it has worked.
Aside from the hours of wasted time today trying to install a cable box, is it possible for them to fix things without me having to do anything on my end

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Since you did a "Self-Install" from legacy equipment, there's a high probablility that your signal levels are not up to X1 Specifications......    X1 is a very critical Beast and needs much more than what could work for Legacy Equipment.....

That being said, it would be to your best advantage to get a TECH onsite to evaluate your wiring, connectors, outside connection, and possibly add a zero-loss amplifier, or remove unneeded splitters or replace bad splitters....

Good luck!

-=Ray=- 

Has anyone else been having trouble with (and found a solution to) watching the NHL playoffs as described in thist post? 

X1 TV iPad App: NHL Playoffs only play audio for 3 seconds, then mute (BLACKOUT?)

http://forums.comcast.com/t5/X1/X1-TV-iPad-App-NHL-Playoffs-only-play-audio-for-3-seconds-then/td-p/2511420

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@FUGCOMCST wrote:

Has anyone else been having trouble with (and found a solution to) watching the NHL playoffs as described in thist post? 

X1 TV iPad App: NHL Playoffs only play audio for 3 seconds, then mute (BLACKOUT?)

http://forums.comcast.com/t5/X1/X1-TV-iPad-App-NHL-Playoffs-only-play-audio-for-3-seconds-then/td-p/2511420

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The app is working perfectly. I was able to tune into all hockey playoff channels on the app without fail. Is your app updated? Are you in an area that might have a blackout? ( possible)

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@CCAndrew wrote:

What about CNBC( jets vs ducks) or whatever channel has the Blues vs Wild in your area ( fsn midwest for me)

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Even stranger on CNBC:

It plays for 3-4 seconds, then stutters, then reports this error message:

Playback Issue :: 106000
(-11800)
a native iOS error has occured. Most likely some fragments from the video stream are missing; our video team has been alerted and will work to fix it as quickly as possible.


Also, these issues don't occur on the non-hd versions of the channels.


Again - every other channel (HD included) plays just fine.

What about CNBC( jets vs ducks) or whatever channel has the Blues vs Wild in your area ( fsn midwest for me)

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@CCAndrew wrote:

The app is working perfectly. I was able to tune into all hockey playoff channels on the app without fail. Is your app updated? Are you in an area that might have a blackout? ( possible)

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I am in Chicago. I am also able to tune into the channels, but I lose audio after 3 seconds, only on NBCSports - every other non-hockey channel works correctly.

How can I tell if I'm being blacked out?

After about three months of trouble-free X1 operations, having changed nothing, the picture started tiling. About half the time a restart seemed to help. Then resrats stopped helping. Today the picture tiled, then froze, and since a reboot goes through about 5 minutes of 'X1 Starting' and finally displays the (wonderful) 'Something's not quite right' message. After following the instructions to checking connections and unplugging, waiting, restarting, I get this message. Over and over. I guess the box finally bit it. But Comcast is closed Sunday

My Arris X1 is still resetting to 720p each night even after the latest firmware, which a comcast employee claimed would fix the problem.

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@egeek84 wrote:

My Arris X1 is still resetting to 720p each night even after the latest firmware, which a comcast employee claimed would fix the problem.

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which firmware version is loaded (latest is relative).

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@egeek84 wrote:

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@Rustyben wrote:

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@egeek84 wrote:

My Arris X1 is still resetting to 720p each night even after the latest firmware, which a comcast employee claimed would fix the problem.

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which firmware version is loaded (latest is relative).

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MX011AN_2.0p15s1_PROD_HYBse

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bummers hate to hear it still isn't fixed (1080 to 720 overnight). fwiw the dark screen after you delete an asset after watching wasn't fixed with 2.0..p15 either.

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@egeek84 wrote:

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@Rustyben wrote:

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@egeek84 wrote:

My Arris X1 is still resetting to 720p each night even after the latest firmware, which a comcast employee claimed would fix the problem.

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which firmware version is loaded (latest is relative).

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MX011AN_2.0p15s1_PROD_HYBse

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FYI-

I have same FW but do NOT have the revert back to 720P on my Panasonic Plasma.... I DO have it on a smaller Sylvania LCD tv though which leads me to believe this is TV Specific and NOT FW specific....  something in the FW needs to address ALL tv brands....

-=Ray=-