Contributor
•
235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
Teckx
Frequent Visitor
•
18 Messages
10 years ago
I found The box model is XG1-A. Not sure if im looking at the right model number though.
i have a tech coming out tommorrow the only problem is we are expecting a huge storm so i am unsure if the tech will be able to make it!
one thing i did notice when turning the dvr box to reset it. if i wait more than 5 minutes it usually connects and shows the tv, anything short of that and it times out establishing connection
0
0
bigdg
Frequent Visitor
•
13 Messages
10 years ago
It has been said in this forum the 99% of issue are due to signal strength. I did find that there is a way to test your signal strength. I've tried to do this test numerous times at different times of the day and the response is always the the test can not be done at this time. Is there any other way to test the signal strength, other than calling for a service call?
Thus far, I'm not impressed with X1.
0
0
manamok
Gold Problem Solver
•
2.7K Messages
10 years ago
A quick search in the forum turned up this - http://forums.comcast.com/t5/X1/How-to-check-signal-strength/m-p/2015627/highlight/true#M8759
0
0
Rustyben
Expert
•
24.6K Messages
10 years ago
that 'test' is just an 'extra' and nothing to do with television (cable) reception of channels that you watch. The signal strength is only showing the internal DOCSIS modem's signal strength (the modem is used primarily for getting the menu and for the APPs.
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
10 years ago
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
10 years ago
To tell a customer that is bs.
____________
It depends on how the service rep set up the job, some jobs ( like adding a filter) has no customer contact, just outside work.
0
0
lgonzalez51
Frequent Visitor
•
9 Messages
10 years ago
To tell a customer that is bs.
0
0
lgonzalez51
Frequent Visitor
•
9 Messages
10 years ago
Chatted with tech support and he was able to get it going. Last night turned on TV same issue. I chatted with tech support this morning to get the service guy that was coming to make sure the everything was ok. Guess what I was told that was not possible. If the filter install did not resolve the issue call back and sechudle another service tech to come out. Well I get home and of course it's not working.
I am over Comcast
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
10 years ago
Chatted with tech support and he was able to get it going. Last night turned on TV same issue. I chatted with tech support this morning to get the service guy that was coming to make sure the everything was ok. Guess what I was told that was not possible. If the filter install did not resolve the issue call back and sechudle another service tech to come out. Well I get home and of course it's not working.
I am over Comcast
_____________
What's the rdk error? You left off a number 0300... Did it ever work at that outlet? Is it a live outlet?Does it work if you put it where one of your DTAs are?
0
0
flafox67
Frequent Visitor
•
6 Messages
10 years ago
0
0
rdmutch
Regular Visitor
•
3 Messages
10 years ago
i have a question: ever since we had an X1 box installed, the HDMI signal from the X1 box resets randomly. it may take a few seconds for it to resest, sometimes it takes more.
Rarely, it does not happen in a day, other days it occurs many times. i have done a lot of checking and testing, it only happens when the X1 box is connected. for example, my PS3 signal (into a different port into the sony amp) will be affected by this issue if the X1 box is connected. As soon as i disconnect the X1 hdmi cable to the back of the amp, the problem goes aways instantly. i feel it is something to do with the X1 signal coming from the HDMI cable.
This is our 2nd X1 box since we started 8 months ago. The last box got worse and then eventually the signal stopped from the HDMI output of the X1 box. So they replaced it. and yes i have swapped and replaced HDMI cables, ports, bypassed amp, etc.
any thoughts?? this is driving us crazy.
Robert
0
0
enroberts
Valued Contributor
•
414 Messages
10 years ago
This is almost always a ground issue or a difference in ground from your AV gear's power and the Comcast feed entering the home. The ground block is the first place to start. Let me know if you'd like help scheduling another visit to have the ground checked.
0
flafox67
Frequent Visitor
•
6 Messages
10 years ago
0
0
flafox67
Frequent Visitor
•
6 Messages
10 years ago
0
0
Dan_Mc
New Poster
•
2 Messages
10 years ago
0
0