About bigdg

The talk may not be as "over people's heads" as you think.  Although I am not familiar with some of the acronyms used or other terms that are specific to cable TV, I do have a very good basic electronics background and do understand that kinks in a coax cable will cause reflections.  If it would do any good, I could bring my oscilloscope up to scope the signal.  I doubt that anything usefull could be seen.   My cable drop has been in place for 15 years.  Since it was only buried 2 inches deep, it has been nicked and even cut completely in half while doing yard work.  Comcast came out and spliced the cut.  I know of 2 other places where it was kinked or partially cut.   I will contact comcast about getting someone out to finish the job and put in a new drop.   Thanks for the help. ... View more

the 2nd tech checked the signal level at the set top box.  He said that it was right where it should be.  I found a way to check the signal levels but every time I tried it, I got a response that it was not working now, try again later.   The first tech did call back after he left and said that the cable drop to my house needed to be replaced.  He insisted that it had to be done on the next Saturday, even after I told him that I wouldn't be home.  It has been 3 or 4 weeks now and the cable has not been replaced.  I know that my cable has one underground splice in it.  It probably has 2 or 3 kinks in it after 15 years. ... View more

I'd like to know when all of the X1 bugs will be fixed.  I had comcast come out - the tech said that the signal strength was the issue.  He put in an amplifier.  He then decided that the signal was too strong and put in an attenuator.  The only thing that really changed was that I get a bill for $70.  A long talk with comcast and my refusing to take no for an answer finally got the charge reversed.   I still had problems.  The internet speeds are great - as long as you are hard wired.  WIFI is slow with the new comcast modem/wifi.   The biggest problem is the constant system hangups with the message "can not connect to X1 platform".  I called comcast out again.  I was able to cause the system to hang up in front of the tech.  He replaced the box.  I still have the same problem.  Try this: go to on demand;  select any movie category that has a lot of choices to display (free movies is a good one) scroll through these movies just like you are looking for a movie to watch.  Don't scroll abnormally fast, just scroll like you would when looking for something to watch. You may get through a lot of movies but, if your system is like mine, you will never get to the end of the list.  The system will hang up first. This looks like the box simply can't handle the amount of data being sent to it and chokes.  Unplugging and replugging the box fixes the problem (at least until you try to search for a movie again) so it seems that the problem is in the box.  I wish that there way to get this info to someone at comcast so that they could look into this.   ... View more

It has been said in this forum the 99% of issue are due to signal strength.  I did find that there is a way to test your signal strength.  I've tried to do this test numerous times at different times of the day and the response is always the the test can not be done at this time.  Is there any other way to test the signal strength, other than calling for a service call?   Thus far, I'm not impressed with X1. ... View more

I had a cable modem before, triple play, the works.  It all worked fine.  Now I have X1 and many problems ... View more

I just upgraded to X1.  I am having the same issues that you were having - frequent hangups, sometimes the sound goes out and "connecting to server" issues.  It is hard to believe that the problem is signal issues whem the previous xfinity system has worked fine for years and nothing changed except the modem and boxes.   X1 does seem like it is very buggy beta software.  If this is as good as X1 gets, I want to go back to the old system. ... View more