X1 Technical Issues

I've been hitting it 5+ times some reason it doesn't want to pair. I even tried a differnt remote

Ive sent your issue to the remote team and will follow up with them tomorrow once we review the logs. Thanks for your patience.

edited

I ended up doing an addendum on the next post? Again, sorry. I did some intro text before the chat transcript but it didn't take for some reason.

ChatStatus Chat in progress. Close
user joe quinn has entered room

analyst Ram Angelo has entered room

Ram Angelo: Hello joe quinn _, Thank you for contacting Comcast Live Chat Support. My name is Ram Angelo. Please give me one moment to review your information.

Ram Angelo: Hi! Hope you are doing great today!

Ram Angelo: How may I help you with your cable TV?

joe quinn _: I tried automatically scheduling a PPV show to record but it never recorded. Do I have to physically tune to the channel for it to record properly? Or do I have to schedule a "manual channel" recording for the duration of the show, instead of letting it automatically record?,

joe quinn _:

joe quinn _: and we have the x1 box as well

Ram Angelo: Joe, the reason why you cannot record PPV shows because DVR box is not able to record PPV shows.

joe quinn _: then why's the option there if you can't record them. and the x1 support site says you can record ppv events on the x1 box

joe quinn _: plup, I know someone who has x1 who's been able to record them

Ram Angelo: I do apologize Joe, X1 box are not able to record PPV shows, and sometimes, the network will allow you to record some PPV events.

Ram Angelo: But most of the time, the network will not allow you to record PPV shows,especially the popular shows.

joe quinn _: I presume that if an event isn't able to record, that that option just won't be available?

joe quinn _: i was trying to record the clean guys of commedy

Ram Angelo: I understand your point Joe, because sometimes, the network will allow you to record some PPV shows, reason why there's a record option.

joe quinn _: so then if it were able to record, would I have to tune to the channel physically, or would be able to record automatically?

Ram Angelo: It will be able to record automatically Joe.

joe quinn _: because the automatic. recording didn't will for the last 1 nights

joe quinn _: didn't work for the last 2 nights

joe quinn _: it scheduled fine but didn't record

Ram Angelo: I understand. It means, that the PPV shows are not available for recording.

Ram Angelo: Joe, Since we were able to determine the outage is causing the issue, may I please know if we were able to fully address your concern?

joe quinn _: so what then? I'm confused

Ram Angelo: Sorry for the typo Joe, I mean, since we determined that X1 box is not able to record PPV, may I please know if we were able to fully address your concern?

joe quinn _: yeah

Ram Angelo: Perfect!

Ram Angelo: I am glad that we have resolved your issue by providing the reason why you cannot record PPV shows.

Ram Angelo: Is there anything else I can be of help today? I would be glad to help you further.

Ram Angelo: You have opened a window for Comcast Support and I don't want to miss an opportunity to support you. Are we still connected?

Ram Angelo: Please let me know that we are still connected. Thank you.

joe quinn _: we are, but there's nothing else that I need help with

Ram Angelo: Alright Joe! It has been a priviledge chatting with you today, ! You enjoy the rest of the day! I am happy you contacted Comcast today!

Ram Angelo: If you need assistance in the future, please do not hesitate to contact us through Live Chat (available 24 hours a day, 7 days a week. Comcast also offers great FAQ and Help forums located at http://www.Comcast.net to help you solve many issues on your own. You can also reach us through our Hotline.

Ram Angelo: We appreciate your business and value you as a customer! Thank you for patronizing and contacting Comcast! Bye for now.

Send

Jdawg, your post and ricks reply were both edited to remove personal info

sorry for such a long post, but anyone have any idea why it wouldn't record? I think conf the option to record is there, the recording should have taken place. Fortunately I was not billed for either order so that's good.

that i didn't mean to do. great. wish I could delete the post

I've seen ppv events, such as ufc, that have no recording option available, so I just assumed this show would record, oh well... too bad though, but that's how they get all the money I guess.