ChatStatus Chat in progress. Close user joe quinn has entered room analyst Ram Angelo has entered room Ram Angelo: Hello joe quinn _, Thank you for contacting Comcast Live Chat Support. My name is Ram Angelo. Please give me one moment to review your information. Ram Angelo: Hi! Hope you are doing great today! Ram Angelo: How may I help you with your cable TV? joe quinn _: I tried automatically scheduling a PPV show to record but it never recorded. Do I have to physically tune to the channel for it to record properly? Or do I have to schedule a "manual channel" recording for the duration of the show, instead of letting it automatically record?, joe quinn _: joe quinn _: and we have the x1 box as well Ram Angelo: Joe, the reason why you cannot record PPV shows because DVR box is not able to record PPV shows. joe quinn _: then why's the option there if you can't record them. and the x1 support site says you can record ppv events on the x1 box joe quinn _: plup, I know someone who has x1 who's been able to record them Ram Angelo: I do apologize Joe, X1 box are not able to record PPV shows, and sometimes, the network will allow you to record some PPV events. Ram Angelo: But most of the time, the network will not allow you to record PPV shows,especially the popular shows. joe quinn _: I presume that if an event isn't able to record, that that option just won't be available? joe quinn _: i was trying to record the clean guys of commedy Ram Angelo: I understand your point Joe, because sometimes, the network will allow you to record some PPV shows, reason why there's a record option. joe quinn _: so then if it were able to record, would I have to tune to the channel physically, or would be able to record automatically? Ram Angelo: It will be able to record automatically Joe. joe quinn _: because the automatic. recording didn't will for the last 1 nights joe quinn _: didn't work for the last 2 nights joe quinn _: it scheduled fine but didn't record Ram Angelo: I understand. It means, that the PPV shows are not available for recording. Ram Angelo: Joe, Since we were able to determine the outage is causing the issue, may I please know if we were able to fully address your concern? joe quinn _: so what then? I'm confused Ram Angelo: Sorry for the typo Joe, I mean, since we determined that X1 box is not able to record PPV, may I please know if we were able to fully address your concern? joe quinn _: yeah Ram Angelo: Perfect! Ram Angelo: I am glad that we have resolved your issue by providing the reason why you cannot record PPV shows. Ram Angelo: Is there anything else I can be of help today? I would be glad to help you further. Ram Angelo: You have opened a window for Comcast Support and I don't want to miss an opportunity to support you. Are we still connected? Ram Angelo: Please let me know that we are still connected. Thank you. joe quinn _: we are, but there's nothing else that I need help with Ram Angelo: Alright Joe! It has been a priviledge chatting with you today, ! You enjoy the rest of the day! I am happy you contacted Comcast today! Ram Angelo: If you need assistance in the future, please do not hesitate to contact us through Live Chat (available 24 hours a day, 7 days a week. Comcast also offers great FAQ and Help forums located at http://www.Comcast.net to help you solve many issues on your own. You can also reach us through our Hotline. Ram Angelo: We appreciate your business and value you as a customer! Thank you for patronizing and contacting Comcast! Bye for now. Send
... View more