About Jdawg1

I don't think she was saying you didn't reply, I think she was saying that she hopes you replied to him. And hadn't seen that you had. :-) ... View more

yes and I hit order only, instead of order and record, then I hit record, then it said each program in the time block would show up as individual shows on the dvr. Then i hit the option that said record ppv. I thought it worked only to wake up this morning and see it hadn't recorded. And I suppose tuning to the channel wouldn't have mattered? I assume when you record something that it'll tune to the channel by itself? I don't know how dvr's work. ... View more

I've seen ppv events, such as ufc, that have no recording option available, so I just assumed this show would record, oh well... too bad though, but that's how they get all the money I guess. ... View more

that i didn't mean to do. great. wish I could delete the post ... View more

I ended up doing an addendum on the next post? Again, sorry. I did some intro text before the chat transcript but it didn't take for some reason. ... View more

sorry for such a long post, but anyone have any idea why it wouldn't record? I think conf the option to record is there, the recording should have taken place. Fortunately I was not billed for either order so that's good. ... View more

ChatStatus Chat in progress. Close user joe quinn has entered room analyst Ram Angelo has entered room Ram Angelo: Hello joe quinn _, Thank you for contacting Comcast Live Chat Support. My name is Ram Angelo. Please give me one moment to review your information. Ram Angelo: Hi! Hope you are doing great today! Ram Angelo: How may I help you with your cable TV? joe quinn _: I tried automatically scheduling a PPV show to record but it never recorded. Do I have to physically tune to the channel for it to record properly? Or do I have to schedule a "manual channel" recording for the duration of the show, instead of letting it automatically record?, joe quinn _: joe quinn _: and we have the x1 box as well Ram Angelo: Joe, the reason why you cannot record PPV shows because DVR box is not able to record PPV shows. joe quinn _: then why's the option there if you can't record them. and the x1 support site says you can record ppv events on the x1 box joe quinn _: plup, I know someone who has x1 who's been able to record them Ram Angelo: I do apologize Joe, X1 box are not able to record PPV shows, and sometimes, the network will allow you to record some PPV events. Ram Angelo: But most of the time, the network will not allow you to record PPV shows,especially the popular shows. joe quinn _: I presume that if an event isn't able to record, that that option just won't be available? joe quinn _: i was trying to record the clean guys of commedy Ram Angelo: I understand your point Joe, because sometimes, the network will allow you to record some PPV shows, reason why there's a record option. joe quinn _: so then if it were able to record, would I have to tune to the channel physically, or would be able to record automatically? Ram Angelo: It will be able to record automatically Joe. joe quinn _: because the automatic. recording didn't will for the last 1 nights joe quinn _: didn't work for the last 2 nights joe quinn _: it scheduled fine but didn't record Ram Angelo: I understand. It means, that the PPV shows are not available for recording. Ram Angelo: Joe, Since we were able to determine the outage is causing the issue, may I please know if we were able to fully address your concern? joe quinn _: so what then? I'm confused Ram Angelo: Sorry for the typo Joe, I mean, since we determined that X1 box is not able to record PPV, may I please know if we were able to fully address your concern? joe quinn _: yeah Ram Angelo: Perfect! Ram Angelo: I am glad that we have resolved your issue by providing the reason why you cannot record PPV shows. Ram Angelo: Is there anything else I can be of help today? I would be glad to help you further. Ram Angelo: You have opened a window for Comcast Support and I don't want to miss an opportunity to support you. Are we still connected? Ram Angelo: Please let me know that we are still connected. Thank you. joe quinn _: we are, but there's nothing else that I need help with Ram Angelo: Alright Joe! It has been a priviledge chatting with you today, ! You enjoy the rest of the day! I am happy you contacted Comcast today! Ram Angelo: If you need assistance in the future, please do not hesitate to contact us through Live Chat (available 24 hours a day, 7 days a week. Comcast also offers great FAQ and Help forums located at http://www.Comcast.net to help you solve many issues on your own. You can also reach us through our Hotline. Ram Angelo: We appreciate your business and value you as a customer! Thank you for patronizing and contacting Comcast! Bye for now. Send ... View more

So evidently I have a pace box as I have those RCA jacks, (component?) But that doesn't explain why the DVR box audio drops out and the companion box doesn't. Or if it does, it's never nearly as frequently as DVR. This is aggravating. ... View more

What's the difference between the pace and aris DVR's, and which one do I have? I assume the pace one as we're still getting the occasional audio dropouts, and it's random so it's not like I can video it and send it somewhere. The odd thing is, that the dvr seems to be the only one that's doing the audio dropouts, the companion box in the bedroom has no dropouts. Would it be better to get a new dvr, such as the aris one? I just hate hate hate to lose all my recordings! Oh well, guess there's nothing one can do about that, eh? ... View more

On the topic of things that can't be found, in the sports and fitness section of on-demand, under editors picks, there was, at least last week, a sports packages folder. This has the option to subscribe to the various sports packages that Comcast has. Now, it's nowhere to be found in the sports and fitness category, but I can still search for The individual subscription upgrade options. Where is it on the on demand section, unless I missing it. It's definitely not an editors picks anymore. ... View more

There should also be a filter in the guide to only show those programs that have an SAP and or video description indicator. is this possible? Text field ... View more

there should also be a filter in the guide to only show those programs that have an SAP and or video description indicator. is this possible? ... View more

If there are issues having to do with signals being weak, which could be the reason for the audio dropouts, would we have to pay to get new wiring or would that be comcasts job to fix it? Cause when I rewind the dvr at the point where I heard the audio drop, there's either no drop, or it is very minimum compared to what it was when i was watching live tv. ... View more

It's not voice guidance relayed as it does it when the voice guidance is off. What is moCA,? ... View more

I am. When i go to recordings on the non-dvr box, i get no recordings, it's like i never pressed the option cause when I right arrow i get scheduled. ... View more

The Dvr mostly, also is the non dvr an any-room dvr? It was supposed to be ... View more

Are there any issues with our boxes because occasionally we'll have sound dropouts and we're blind so aren't sure if video drops out at the same time or not. Have we been having signal issues or anything lately? ... View more