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MFisher57
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Saturday, September 5th, 2020 2:00 PM

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X1 TV box selecting wifi network

I have an extended network and wish to select which of the available networks my kitchen TV box selects. How do I access that selection?

 

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4 years ago

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Accepted Solution

Rustyben

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24.6K Messages

5 years ago

@MFisher57 wrote:

I have an extended network and wish to select which of the available networks my kitchen TV box selects. How do I access that selection?

unless the one you want to use has a unique (in your home) SSID and you select that unique SSID the set top box automatically moves from one access point to another on the network as needed to keep best signal level.

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user_be92fe

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4 years ago

I have much the same situation.  Whenever Comcast service disrupts (and then returns), my tv fails since my xi6 box can never “re-find” my home network.  On initial setup it could not find my network either, so I had to manually select my home network.  If I could use the remote to get to manual re-selection of my network, all would be well.  Alternatively, I will have to disconnect the box and then start the initial installation over again to arrive at the step where I can manually select my home network.  Any way that I can use the remote to find a path to manual selection of my network?

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XfinityKatie

Official Employee

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744 Messages

Hi @user_be92fe! Thank you for sharing your experience with your TV box and the connectivity issues you are running into. You certainty shouldn't be running into issues with the box not connecting to the internet properly, and we want to make sure that we can get this working flawlessly for you. This thread will no longer be monitored due to the age, so can you please make your own public post with a summary of your concern so we can go into some more detail on some troubleshooting to try there?  Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

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