Community Forum

Why is Comcast blocking my DVR recordings of a hockey game?

OrangeMarker
Contributor

Why is Comcast blocking my DVR recordings of a hockey game?

My scheduled recording of a hockey game has failed for the last three games in a row WHILE A SEPARATE RECORDING OF THE PRE-GAME SHOW ON THE SAME CHANNEL SUCCEEDS.

 

My recordings of other shows work.   I just verified I can record two shows at the same time.  I'm not running out of memory.

 

Comcast seems to be blocking the DVR recording of the hockey broadcast specifically.  Why? 

 

I called tech support and tried the online chat support and they were both utterly useless.

 

 

ComcastJamesH
Official Employee

Re: Why is Comcast blocking my DVR recordings of a hockey game?

Greetings, @OrangeMarker! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. Can you please tell me a little more about what was happening with your DVR? Did you have scheduled recordings that never got recorded, or were they canceled prior to the air date? Did you receive any kind of an error or alert, prior to this happening, or were the recordings just not there after the game?


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OrangeMarker
Contributor

Re: Why is Comcast blocking my DVR recordings of a hockey game?

Hello, Thanks for your response.

 

I had three hockey games in a row scheduled to be recorded that did not record.  The hockey games were not cancelled before the air date.  Again, the pre-game show before the hockey game on the same channel DID record every time. 

 

There was no error.  I'm not aware of any alert.  The recordings were not there at all after the game although the pre-game shows were.

ComcastJosephW
Official Employee

Re: Why is Comcast blocking my DVR recordings of a hockey game?

Ok, thanks this information @OrangeMarker, and sorry again to hear about the missing hockey game recoding's. I'm a pretty big sports fan myself and would definitely be upset in your shoes. To confirm, do you know what your storage capacity is at on the primary DVR you're using to record on? You might need to go in and manually delete older recordings to make room for more storage. You can learn more about how to manage your DVR settings and storage by following the process here: https://comca.st/3pKr320. Thanks so much again for bearing with us throughout this process!


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OrangeMarker
Contributor

Re: Why is Comcast blocking my DVR recordings of a hockey game?

I'm well aware of my storage capacity.  Like I said that is not an issue.

ComcastJosephW
Official Employee

Re: Why is Comcast blocking my DVR recordings of a hockey game?

Ok, understood! I see that you mentioned memory was not an issue above in your first post so my apologies for the miss understandings on my end. At this point, I'd like to take a closer look at the equipment from the backend and see what options we have to help. We might even need to ship out a new box for you altogether however, to get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!