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Why does X1 just keep getting worse as a consumer experience? Sports stats, voice search etc

Contributor

Why does X1 just keep getting worse as a consumer experience? Sports stats, voice search etc

Over the last few weeks I have noticed that the tech programming people have ruined the customer experience due to either dropping features or adding new features that don't work.  For example,  I love NFL even preseason.  So why when I hit C on the remote do I get no stats at all?  How hard could it be to show preseason stats?  I have been an NFL fan since 1955.   Same with voice remote.  A few weeks ago I saw Ross Perot died and did a voice search.  It took an hour and got nothing.  The voice remote keep showing " like names" But not one of Ross Perot. Same thing with all searches.  Just try it.  Both of these issues seem like Tech people or it people locked in the lab showing each other how great the new way is with no testing with "normal everyday folks"

Official Employee

Re: Why does X1 just keep getting worse as a consumer experience? Sports stats, voice search etc

@bfallona sorry to hear you're having problems. I can confirm that we do have stats for NFL preseason. Press the C button, scroll over to NFL and you can select one of the games to see the stats. 

 

Re Ross Perot, our content availability can vary based on what programming is available in your market. You can however try "Ross Perot on Youtube" to see what content is available on Youtube.


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Contributor

Re: Why does X1 just keep getting worse as a consumer experience? Sports stats, voice search etc

Did you even try the C button and check stats?  Do ALL Markets get the same feed?  I doubt it.  Last week there were zero stats after getting the C button which I mentioned in my post so of course I know about the C button I saw it last yr.  This year last week there were ZERO stats.   This week there are some but most are empty.  For example I click on a game in the C screen and scroll over to the player stats ( right arrow) and for 1 QB it will show the QB rating but for the 2nd QB it will show nothing.  I get that Comcast doesn't fill the stats someone else does. I just wanted to mention that they are doing it wrong so Comcast can pass it on as the NFL is popular.

 

As to the search,  I can call out a name etc and it will START to show a partial name and then on screen it will backspace & guess again.  Just try a search for very popular names like Bob Dylan or Bill Gates or Warren Buffett or Ross Perot and either nothing or very little or Bob Dilan.  

Official Employee

Re: Why does X1 just keep getting worse as a consumer experience? Sports stats, voice search etc

I am very familiar with the c button because I work on the sports team so can confirm the stats experience is the same across all markets. Can you let me know which player you were seeing blank stats for? What else would you improve / change about the experience?

With regards to the other people you mention, I am seeing experiences for all of them.
Try saying things like...

“Bob Dylan”
“News about Warren Buffet”
“Bill Gates on YouTube”

Hope this helps.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: Why does X1 just keep getting worse as a consumer experience? Sports stats, voice search etc

So I just took up the challenge. As to NFL Stats again I get that "someone" is filling the stats but they are not correct or missing items.  In this weeks games :  Pittsburg vs TN - it shows no qbr for Ben R who was 8/13 passing.  In KC vs SF  Patrick Mahomes shows no qbr rating despite going 8/10 - yet others do.  Jimmy G went 14/20 yet again No QBR.  Jets vs NO Sam Darnold went 8/13 and again no qbr.

 

As to voice search:  Bill Gates showed zero results. Ross Perot zero results.  I just watched last week on C Span an hour long special with Bill Gates so I tried a voice search for Washington Economic Club & I got Constance Washington ??