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We sincerely apologize for the inconvenience that you are experiencing. Are you able to try a different Comcast television box with this TV? This would require you to completely swap one Comcast television box for another one in your home. If so, please let us know if you are continuing to experience this issue after the swap is complete. If not, we can try some additional troubleshooting. Thank you.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@tropicmike wrote:
All tvs behave the same. When i reboot the main DVR, the problem is fixed.
go to your DVR connected TV and go into the device settings on the set top box. be sure power saver is turned off.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
