@TerriB,
As mentioned by Rustyben Smart Resume is part of our Comcast Labs features.
You will notice that when navigating to Comcast Labs you will notice the following message: "Comcast Labs allows you to try out experimental new features on you TV. These features may change, not work, or go away at any time."
This unfortunately means that there is little we can do to "fix" this feature if it is not working correctly. If this feature is fully added to the X1 UI then we will be able to assist at that time if it does not function as designed.
It is also good to note that Smart Resume allows you to automatically fast forward through ad breaks. Currently, this is only available on recordings of ABC, NBC, FOX, CBS, and CW primetime shows 30 minutes after the program end time.
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