What happened to Smart Resume?

[TerriB]

Smart Resume is no longer working on programs it worked on in recent history. We have not made any changes to any scheduled recordings or settings and its still toggled on in Comcast Labs. Watching last night's 'How to Get Away with Murder' which airs on ABC  which as always had Smart Resume and its not showing up.  New season started last night and I completely forgot that I missed the last two from last season in Nov ( they got 'lost' in our long DVR list I guess)  while we were on vacation and was catching up and smart resume was on both those recordings but when I went to watch first episode of this season from last night it was not  there.  Same experience with Chicago PD this week which airs on NBC. Please help me understand. 

[Rustyben]

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@TerriB wrote:

Smart Resume is no longer working on programs it worked on in recent history. We have not made any changes to any scheduled recordings or settings and its still toggled on in Comcast Labs. Watching last night's 'How to Get Away with Murder' which airs on ABC  which as always had Smart Resume and its not showing up.  New season started last night and I completely forgot that I missed the last two from last season in Nov ( they got 'lost' in our long DVR list I guess)  while we were on vacation and was catching up and smart resume was on both those recordings but when I went to watch first episode of this season from last night it was not  there.  Same experience with Chicago PD this week which airs on NBC. Please help me understand. 

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it is a beta product so we have to expect glitches from time to time.

[TerriB]

Thanks Rustyben...this has never happened before and I have been using the feature for a long time.

[ComcastJessie]

@TerriB,

As mentioned by Rustyben Smart Resume is part of our Comcast Labs features. 

You will notice that when navigating to Comcast Labs you will notice the following message: "Comcast Labs allows you to try out experimental new features on you TV. These features may change, not work, or go away at any time."

This unfortunately means that there is little we can do to "fix" this feature if it is not working correctly. If this feature is fully added to the X1 UI then we will be able to assist  at that time if it does not function as designed. 

It is also good to note that Smart Resume allows you to automatically fast forward through ad breaks. Currently, this is only available on recordings of ABC, NBC, FOX, CBS, and CW primetime shows 30 minutes after the program end time. 

[TerriB]

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@ComcastJessie wrote:

@TerriB,

As mentioned by Rustyben Smart Resume is part of our Comcast Labs features. 

You will notice that when navigating to Comcast Labs you will notice the following message: "Comcast Labs allows you to try out experimental new features on you TV. These features may change, not work, or go away at any time."

This unfortunately means that there is little we can do to "fix" this feature if it is not working correctly. If this feature is fully added to the X1 UI then we will be able to assist  at that time if it does not function as designed. 

It is also good to not that Smart Resume allows you to automatically fast forward through ad breaks. Currently, this is only available on recordings of ABC, NBC, FOX, CBS, and CW primetime shows 30 minutes after the program end time. 

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Yes I am  educated as to exactly how Smart Resume under Labs works   but Rustyben bluntly saying there can be glitches like I am stupid was not a  helpful response to what I was experiencing.  We program dozens of series a week and use and enjoy Smart Resume a lot and have since it became part of Labs. It has always worked as described/intended until recently when it became inconsistent . Same shows, recorded same way/same channel/ same time  as before  with no modifications to the settings suddenly had no smart resume from one episode to another. Bottom line is that I guess we just can't rely on it and nothing can be done but thanks for the reply.

[schnappsy]

My problem is the smart resume option is there, but doesn’t work properly. It happened on a fox show and 2 others but I can’t remember what channel. For the record, it doesn’t appear on all shows on a channel. CBS doesn’t seem to have it on all shows. 

My vote is to keep the smart resume, but make sure it works properly. 

[TerriB]

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@schnappsy wrote:

My problem is the smart resume option is there, but doesn’t work properly. It happened on a fox show and 2 others but I can’t remember what channel. For the record, it doesn’t appear on all shows on a channel. CBS doesn’t seem to have it on all shows. 

My vote is to keep the smart resume, but make sure it works properly. 

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I am sure you already know this but just for a reminder...... the recording needs to be 'optioned' for HD channel between 8-11PM on NBC, FOX, ABC, CBS only. I never had a problem until recently.  I would love it to be available on all cable channels and to work properly all the time. Its easy to get really spoiled using it.

[schnappsy]

Yes, I already know that, but here’s a good one. I have found it on TLC shows too. 

[TerriB]

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@schnappsy wrote:

Yes, I already know that, but here’s a good one. I have found it on TLC shows too. 

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Well thats news for sure that its working on other than the major networks. I wonder when they expanded it?

ComcastJessie....can you help us with this new development please?

[Brady549]

I just noticed my smart resume went away as well, I got curious and went to check out Comcast labs to see if it was still an option or if it was removed and it was just turned off. While it’s annoying that it was turned off, I’m just glad it’s still available. Crossing my fingers it still works!

[TerriB]

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@Brady549 wrote:
I just noticed my smart resume went away as well, I got curious and went to check out Comcast labs to see if it was still an option or if it was removed and it was just turned off. While it’s annoying that it was turned off, I’m just glad it’s still available. Crossing my fingers it still works!

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Rustyben said there are glitches in Labs features but to me that is not a satisfactory response. Sounds like if something goes wrong with a Labs feature they don't do anything to fix it.  We have had it 'turned' on since they offered it and it was fine on major networks in prime time as described and then  recently it  is randomly not working.  We have dozens of primetime shows scheduled as series recordings and have not messed with any settings.  One episode would have smart resume and then the next one didn't and then the next one did. Just happened again with Big Brother this week. Frustrating to say the least.

[TerriB]

ComcastJessie I posted this a few days ago and thought I would get a quick answer but have not seen any reply at all. Can you help please. Thanks

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Can someone tell me why the progress bar is sometimes  blue and gold and sometimes black and gray when smart resume is running ? May seem like a silly question but we sure would like to know.

[ComcastJessie · Accepted solution]

***UPDATED BEST ANSWER AS OF 07/2019***

Smart Resume lets you to easily resume watching your program after fast-forwarding through commercial breaks in DVR recordings. When you start to fast forward, you’ll automatically be returned to where the show picks up once the break’s over. 

Smart Resume was recently removed from the Comcast Labs menu. It’s now turned on by default and found in Settings > Preferences > General.

Turn Smart Resume On or Off from X1 Settings

Here's how to turn on Smart Resume:

1. Press the xfinity button on your X1 Voice Remote.
2. Use the right arrow to go over to the Settings menu (gear icon).
    
3. Choose Preferences, then General.
   
    
4. Press the down arrow to highlight Smart Resume for Recordings, and press OK (or the round button in the center of the directional pad) to toggle it Off or On.
   

 

Frequently Asked Questions

Can I use Smart Resume for all programs and networks?
No. Smart Resume isn't available for all programs and networks. Right now, Smart Resume is only available for top shows on NBC, ABC, CBS, FOX, CW, Bravo, HGTV, Discovery, MTV and TLC. It can only be used on eligible programs you recorded after January 1, 2019.

How do I know if a recording has Smart Resume?
While playing a recording, yellow areas on the timeline show where there are commercial breaks. If you fast-forward during one of the breaks, a “With Smart Resume” badge appears in the middle of the screen.

What if I’m fast-forwarding and don’t want to stop at the end of a commercial break?
To continue fast-forwarding, press the fast forward button five times to enable Lightning Mode.

How do I turn off Smart Resume?
If you wanted to turn it off, go to Settings > Preferences > General as outlined in the section below. Then, highlight Smart Resume for Recordings and press OK.

For more information on the Smart Resume feature see here: https://www.xfinity.com/support/articles/dvr-smart-resume

[TerriB]

 @comcastjessie ...thanks for the reply. I have read all that about Smart Resume before  and even googled trying to find out about the color difference of the progress bar that changes often during the same recording before I asked on the forum. I am surprised that no one has asked besides me. I assume its 'cosmetic'  but surely there was some rationale when they developed the feature for Labs.

[bob_snodgrass]

Smart resume is gone at my house as well. I’ve had a system refresh as well. Nothing

[RobertWy]

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@bob_snodgrass wrote:
Smart resume is gone at my house as well. I’ve had a system refresh as well. Nothing

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Comcast Labs is a test area and options come and go.

https://www.xfinity.com/support/articles/x1-comcast-labs

[bubbah]

Not completely true, I am sure there are other networks for which it works, i.e. TLC. Smart resume also leaves some channel promos intact at resume. Must be channel specific where to place the sensor.

[RobertWy]

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@bubbah wrote:
Not completely true, I am sure there are other networks for which it works, i.e. TLC. Smart resume also leaves some channel promos intact at resume. Must be channel specific where to place the sensor.

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In my experience Smart Resume does not work with every one of my channels and I don't know why.

[TerriB]

Bubbah.
Smart Resume was only designed in Labs to work in prime time on the four major networks...nbc,ab.
c,fox,cbs.No others.

[smife]

Mine disappeared yesterday. It worked on more stations than Comcast says. I have been using that feature for quite sometime with no problem. Bring it back!

[RickGr4]

Smart Resume has been a bit inconsistent for me but in general it works as advertised on the four main networks during prime time.

Like Auto Extend, Smart Resume is a game changing feature and Comcast needs to get this right.

[TerriB]

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@RickGr4 wrote:
Smart Resume has been a bit inconsistent for me but in general it works as advertised on the four main networks during prime time.

Like Auto Extend, Smart Resume is a game changing feature and Comcast needs to get this right.

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I agree that other than some inconsistences it works as advertised on the 4 networks it was designed for during the Labs process....NBC, FOX, ABC, CBS in prime time . I do not understand how some can say it works on networks other than those and would sure like someone from Comcast to comment on this.

@ComcastJessie...can you help with this issue as to whether Smart Resume does in fact work on networks other than the 'big' four? 

[capbanks]

Maybe it's the cynic in me but I can't help but think that the advertiser's commercials that we are skipping by using Smart Resume raised a stink with the networks who raised a stink with Comcast.  Big money is paid to air those commercials and the advertisers get zero bang for their bucks from those of us who skip commercials.  Personally, I seldom watch live TV so I FF through the commercial blabber anyhow.   It's the same outcome but not so much in the advertiser's face.   Smart Resume just made it easier for me.  I miss it!

[CCKenF]

capbanks, have you tried disabling and re-enabling? I was able to use smart resume the other day!

[Rustyben]

adding.... if you are not a nielson family, your viewing of anything is not 'seen' nor counted. not TV not PC not smart device viewing.

[Heleneok1]

Had a program on last night would not do smart resume.  Went to different episode of daily program today and smart resume was working.  Why some of the time but not all the time on same program?  Frustrating!!!

[RobertWy]

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@Heleneok1 wrote:

Had a program on last night would not do smart resume.  Went to different episode of daily program today and smart resume was working.  Why some of the time but not all the time on same program?  Frustrating!!!

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Are these Saved Recordings?

[TerriB]

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@RobertWy wrote:

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@Heleneok1 wrote:

Had a program on last night would not do smart resume.  Went to different episode of daily program today and smart resume was working.  Why some of the time but not all the time on same program?  Frustrating!!!

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Are these Saved Recordings?

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==

This happens to us frequently.  Watched several episodes of a saved recording of Big Brother the other day and Smart Resume worked on some and not others. 

We were told on this forum a while back that Smart Resume is in 'Labs' so may not be consistent. I didn't like that answer particularly but nothing I can do about it. In a perfect world Smart Resume would become permanent platform feature and NOT just on the major networks. You get spoiled real fast.

[Heleneok1]

Yes

[TerriB]

Now that  Smart Resume is out of Labs and part of preferences its really acting erratically. We have dozens of shows on the major networks set for weekly recording and on certain episodes of the same show Smart Resume works and on others it doesn't.  Smart Resume has spoiled us so much! Happening on all four major networks . In Is anyone working on the Smart Resume function? Please update us.

[OldTVGuide]

Works great when I record Days of Our Lives Mon-Fri on NBC. 🙂

[TerriB]

Happy it's working for your daytime show. We record series on all 4 major networks 8-11 every single night with no consistency iwith smart resume .

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@OldTVGuide wrote:

Works great when I record Days of Our Lives Mon-Fri on NBC. :

[RobertWy]

https://www.xfinity.com/support/articles/dvr-smart-resume

[TerriB]

Nice to see they added a few other networks but I had to wonder why they picked such as MTV. I would like to see USA and ION. 

I still have big  concerns that there is no consistency in which qualified recorded episodes in weekly series  have Smart Resume capabilities. Frankly its worse now than it was when the function was in Labs.

Is anyone looking into this?

[BAPON]

Not working on Days of Our Lives for me.

[RobertWy]

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@BAPON wrote:
Not working on Days of Our Lives for me.

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Did Smart Resume ever work on this channel?

[TerriB]

I guess I am befuddled about Smart Resume on day time shows. While it was in Labs it was only available in evening  prime time and the new description posted on here does not say what time of day its available. Anyone know ?

[RobertWy]

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@TerriB wrote:

I guess I am befuddled about Smart Resume on day time shows. While it was in Labs it was only available in evening  prime time and the new description posted on here does not say what time of day its available. Anyone know ?

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Is this the description you are referring to?

https://www.xfinity.com/support/articles/dvr-smart-resume

[TerriB]

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@RobertWy wrote:

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@TerriB wrote:

I guess I am befuddled about Smart Resume on day time shows. While it was in Labs it was only available in evening  prime time and the new description posted on here does not say what time of day its available. Anyone know ?

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Is this the description you are referring to?

YES it is. Am I crazy or was it just in prime time when in Labs? Shouldn't the description mention time of day or are we to assume that it works 24x7 now?

https://www.xfinity.com/support/articles/dvr-smart-resume

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[Heleneok1]

Mine works sometimes on Days of Our Lives.  Works sometimes on other shows also.  Never know when or if.  Once you get used to it hate to be with out it. Can watch 3 shows in the time  it takes for two shows with commercials.

[TerriB]

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@Heleneok1 wrote:

Mine works sometimes on Days of Our Lives.  Works sometimes on other shows also.  Never know when or if.  Once you get used to it hate to be with out it. Can watch 3 shows in the time  it takes for two shows with commercials.

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We have used it since it first went into Labs and you are so right about how many shows can be watched in record time B UT  then Smart Resume doesn't work for some episodes and does for others of same show...we are so spoiled we get really upset when we have to FF on our own. Now to get it to work all the time when it should.

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[TerriB]

@ComcastJessie

I still do not understand how smart resume is supposed to work now that its  a permanent part of the platform and can be turned on or off in Preferences>General.  You put the new description on the forum and it is also located 

https://www.xfinity.com/support/articles/dvr-smart-resume

When it works its wonderful and as I have said before...its easy to get spoiled. Some have commented negatively and asked about it and I have interated my concerns in the past week but cannot even find any of those posts  now so here I am again trying to get an explanation and to find out if anyone is working on the glitches.

The feature  is still  very inconsistent  on weekly prime time series recordings from one episode to another.  We have had  smart resume on HD  program series since the feature started in LABs and have loved it and now the instances of it not working are increasing and there seems to be no pattern.  Its hit and miss.  One member said it worked fine on Days of Our Lives which is daytime.  I have tried it on some daytime shows  and it is not working at all.  

The new  feature description does not say that it works on daytime and prime time. When it was in Labs it was only 8-11PM. Which is it please and if its all hours then the description should definitely be changed to clarify. 

Bottom line......is anyone working on the issues that it works sometimes and sometimes not?  Is there an explanation? Thank you for any insight you can offer.

[vjm8127]

What in the workd happened to smart remote? It was awesome. When will it be restored?

[RobertWy]

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@vjm8127 wrote:
What in the workd happened to smart remote? It was awesome. When will it be restored?

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Are you trying to use it with Saved Recordings?

https://www.xfinity.com/support/articles/dvr-smart-resume

[BAPON]

It stopped working on DAYS OF OUR LIVES for me weeks ago!

[lesmikesell]

I haven't seen any problem on "Days".     But your NBC channel would probably come from your local station and these may be handled individually even though it is supposed to be a network decision.

[TerriB]

@ComcastKenF and  @ComcastTeds

Smart Resume is not working on more and more of our recorded HD programs  across all the major networks and I am not the only one talking about this. Due to so many shows starting another season we have quite a list and  are trying to catch up and the smart resume function is erratic at best on episodes week to week.  Sure would be nice to hear from one of our Comcast  employee experts on this issue.  The silence is deafening. 

I 'tagged' ComcastJessie not long ago after she posted the latest article from Comcast on Smar Resume but no response so thought I would tag you two also hoping for some insight/assistance in what is happening with Smart Resume.

Thank you in advance

[RobertWy]

deleted

[TerriB]

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@RobertWy wrote:

deleted

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RoberyWy.....oh my goodness....they have deleted the feature already? What  happened?

[RobertWy]

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@TerriB wrote:

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@RobertWy wrote:

deleted

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RoberyWy.....oh my goodness....they have deleted the feature already? What  happened?

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No, I just erased my reply.