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Volume controls not working

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New Poster

Volume controls not working

Hello! My Xfinity xr15 remote isn't working. When I press down on either the volume controls or mute button, the light just turns red. It is not low battery because the remote control is at 96%. I have tried resetting the tv box and re pairing the remote but it doesn't work. Everything else like channels and buttons do work. The volume only works if I use another remote that is not meant for X1 but changing TV input. My xfinity tv is updated too. Please help

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Official Employee

Re: Volume controls not working

Did you try unpairing and then repairing to see if that solves it?  If its the XR15 press and hold the A + D Buttons for 3 seconds and then LED lights should flash.  After that enter 981 on the remote to factory reset it.    To repair, press the Xfinity and info buttons for 3 seconds and then follow the on-screen instructions. 


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