Voice Remote going to SD Channels and not HD Channels?

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@Tek wrote:

Today, my voice remote keeps taking me to the Standard Definition channels and not the HD channels. Any idea why this is happen or how to fix it?

 

Yes, I have a HD TV (1080P). 

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what voice command are you issuing? is your setting for set top box to tune to HD when available?

1. Using the remote press the xfinity button.
2. Highlight Settings (the gear icon) and press OK.
3. Highlight Preferences and press OK.
4. Highlight General and press OK.


5. Press the down arrow on the remote and highlight Prefer Best Available Resolution. Then press OK to toggle the feature on or off.


6. Press Exit to finish.