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Upgraded to X1 and fullscreen is gone - help

SFSailLady2
Contributor

Upgraded to X1 and fullscreen is gone - help

A couple of weeks ago I upgraded to X1 and now some HD movies have bars on the top and bottom like the old days rather than full screen.  How can I go back to the way it was before?  My TV settings have not changed.  The TV setting under both Samsung and Xfinity Device settings|Video Display is 16:9 / 1080HD60p.  I see this question in archives both I cannot get to the the archive post.  Please help. I miss my full screen.

Rustyben
Expert

Re: Upgraded to X1 and fullscreen is gone - help


@SFSailLady2 wrote:

A couple of weeks ago I upgraded to X1 and now some HD movies have bars on the top and bottom like the old days rather than full screen.  How can I go back to the way it was before?  My TV settings have not changed.  The TV setting under both Samsung and Xfinity Device settings|Video Display is 16:9 / 1080HD60p.  I see this question in archives both I cannot get to the the archive post.  Please help. I miss my full screen.


how is your set top box connected to the TV? what is the model number of the set top box? when you tune to a local HD channel is it in HD and 16:9?



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SFSailLady2
Contributor

Re: Upgraded to X1 and fullscreen is gone - help

HD channels for the most part are fine.  It is mostly movies from On Demand (not all, just some) for example.  Settop box - it is X1 DVR box.  My TV has aspet ratio 16:0 / 1080HD60p and if I look at it on Xfinity settings, same thing.  However, I think I found an article that explains it.  I just don't quite understand why it became noticeable after the upgrade to X1 service from non-X1 that I had for a long time.  Here is the article:  https://www.audioadvice.com/videos-reviews/widescreen-explained/

 


@Rustyben wrote:

@SFSailLady2 wrote:

A couple of weeks ago I upgraded to X1 and now some HD movies have bars on the top and bottom like the old days rather than full screen.  How can I go back to the way it was before?  My TV settings have not changed.  The TV setting under both Samsung and Xfinity Device settings|Video Display is 16:9 / 1080HD60p.  I see this question in archives both I cannot get to the the archive post.  Please help. I miss my full screen.


how is your set top box connected to the TV? what is the model number of the set top box? when you tune to a local HD channel is it in HD and 16:9?


 

SFSailLady2
Contributor

Re: Upgraded to X1 and fullscreen is gone - help

PS:  The box is connected via HDMI.  

lesmikesell
Valued Contributor

Re: Upgraded to X1 and fullscreen is gone - help

Yes, movies are mostly shot at 21.5:9 which will have black bars at the top and bottom of your 16:9 screen.  Sometimes they are reformatted to fit 16:9.  You have probably just run into more in the original format recently.

SFSailLady2
Contributor

Re: Upgraded to X1 and fullscreen is gone - help

As usual, thank you forum members.  I think though the article in my post ended up explaining it.  I guess it is just coincidental that I got X1 and movies stopped being reformatted at the same time.  I hope they stop that and go back to reformatting.