I'm trying to troubleshoot and reset my cable box. After logging into my account, I tried to go through the remote reset. However, I keep running into the message "we couldn't reach your box." All the cables are tightly plugged in, the television is set to the correct input, and I have unplugged the system and waited more than 30 seconds several times. I keep running into the same issue; my box can't be connected to the service. The HDMI cords I have still work and the television itself is fine. There's a connection issue, but I'm having trouble figuring out what it is. Any help?
Solved! Go to Solution.