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Troubleshooting Issues with the Cable Box

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New Poster

Troubleshooting Issues with the Cable Box

I'm trying to troubleshoot and reset my cable box. After logging into my account, I tried to go through the remote reset. However, I keep running into the message "we couldn't reach your box." All the cables are tightly plugged in,  the television is set to the correct input, and I have unplugged the system and waited more than 30 seconds several times. I keep running into the same issue; my box can't be connected to the service. The HDMI cords I have still work and the television itself is fine. There's a connection issue, but I'm having trouble figuring out what it is. Any help?

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Diamond Problem Solver

Re: Troubleshooting Issues with the Cable Box

Did it ever work? New install? Type of box? Lots of details missing for any meaningful assistance

I am a Retired Official Comcast Employee
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