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TV and/or phone service without Comcast internet?

milehiguy
Regular Contributor

TV and/or phone service without Comcast internet?

Two questions ...

 

Next week I'll be having our city's new 1Gbps fiber optic internet service installed.  At the same time I'll be canceling my Comcast internet service and possibly my X1 and digital phone services as well.  Note that I'm on a (costly) Triple Play package which is out of contract, so I can cancel w/out penalty.

 

Q1)  if I wanted to retain Comcast TV service (X1 or otherwise) and/or Comcast phone service, will either work via a different provider's internet, or is Comcast's own internet service (and gateway) a prerequisite for each?

 

Q2)  when I cancel Comcast internet service can I retain my comcast.net email address(es)?  I think I read somewhere that you can.

 

TIA

CCAndrew
Diamond Problem Solver

Re: TV and/or phone service without Comcast internet?

Q1). If you keep X1, you’ll lose access to the internet based apps(Netflix, Prime etc). Phone will still work but you’ll have the modem rental still unless you have your own modem
Q2). Yes as long as you sign in
https://www.xfinity.com/support/articles/using-email-only

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ComcastDaryl
Official Employee

Re: TV and/or phone service without Comcast internet?

@milehiguy

 

Thank you for both questions. You may still subscribe to both Xfinity Video and Xfinity Voice without having Xfinity internet.

 

For Xfinity Voice, you will still need the Gateway modem.

 

The X1 platform does require Xfinity internet, however, you can still use our Xfinity Legacy TV.

 

In regards to your Comcast email account. You can keep the email as long as you do the following 2 steps. Log into your Comcast email account within 90 days before disconnecting your service, and you must access your Comcast email at least once every 12 months. 

 

 

 


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milehiguy
Regular Contributor

Re: TV and/or phone service without Comcast internet?

Thanks @ComcastDaryl and @CCAndrew  ... appreciate the quick replies.  To make sure I'm clear on this ... assume I DO cancel the internet service and also keep TV and phone services.  What is "Xfinity Legacy TV" service and how do I subscribe?  What is the channel lineup (or available lineups) and price?  Will I still be able to view programs via the Stream app on my iPad?  Any bundles available for Legacy TV and digital voice?  Any other info you can provide would be greatly appreciated. 😉

ComcastDaryl
Official Employee

Re: TV and/or phone service without Comcast internet?

Legacy Tv is our video service that is non-X1.

 

I'll be happy to go over service details and any bundle pricings available with your account. Could you please send me a private message, including your first and last name so I can assist you? To send me a private message, please click my name and then click "send a message."

 

 

 

 


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milehiguy
Regular Contributor

Re: TV and/or phone service without Comcast internet?

Hi Daryl, thanks for offering to help out.  Unfortunately, I see no Private Messenger option (icon).  Can you please verify that the feature is enabled in my profile?  Thanks.

ComcastDaryl
Official Employee

Re: TV and/or phone service without Comcast internet?

That is something you should have available to you. Please check out the following link and hopefully that would help. Please let me know if this works? Thank you. 


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milehiguy
Regular Contributor

Re: TV and/or phone service without Comcast internet?

Daryl, I don't see a link in your latest post ... 🤔

ComcastDaryl
Official Employee

Re: TV and/or phone service without Comcast internet?

Sorry about that, it is https://comca.st/3tIuzND.


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