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Stuttering or Lag on certain channels

New Poster

Stuttering or Lag on certain channels

Over the last few months I have noticed that certain channels lag or stutter. Almost, like frames are dropping so movement isn't smooth. I have a X1 DVR box and two remote boxes. I don't notice it as much on the DVR box as I do on the Satellite boxes. Note, I don't see any pixelation or sound issues, just the stuttering of frame rates.

 

Things I have checked:

  1. Called Comcast and had them run a signal test. Came back ok.
  2. Ran both restarts and total resets from my local boxs
  3. Used a process I found online to check the signals on the box and they seem in spec.
  4. Channels that exhibit this behavior the most are the CW, Food Network, MTV.

Should I swap out all of the hardware, or call a tech out to check the signals within the house?

 

I'm in the Frederick, MD area if that helps.

 

Any advice is appreciated.

 

 

Official Employee

Re: Stuttering or Lag on certain channels

If you need assistance getting a tech out let us know, all your equipment is fine. The levels that you can check through the box are just the interior docs is levels, not specific channel/frequencies.

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Expert

Re: Stuttering or Lag on certain channels


@crayzkat wrote:

This is an extremely frustrating issue that I have yet to get resolved. I have gone through all the steps and even been told I have reached the highest tech tier available and they have yet to fix it. I have experienced this issue on CBS as well as ION, and a couple others. One tech told me it is the fault of the network not comcast! Seriously? Comcast if you cannot provide consistent service then you shouldn't be in business!  I never ONCE had a lagging issue with direct tv. I only left them to supposedly save money and have a great experience with cable vs sattelite. At the moment, Comcast is FAILING. 


next time you are having that issue with your set top box connected TV, run the smart app Xfinity stream TV app. does it have the same problem? (about 20-30 seconds difference in streaming to a set top box)



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New Poster

Re: Stuttering or Lag on certain channels

I have noticed over the last few weeks the stagger on several channels.  It is most noticeable during sporting events, so channels like FS1, CBS, Big 10 Network.  I ran the streaming app during a basketball game tonight and didn't notice the stagger on the streaming.  Wondering what steps might be taken to remedy.

Thanks...

Regular Contributor

Re: Stuttering or Lag on certain channels


@rheadmore wrote:

I have noticed over the last few weeks the stagger on several channels.  It is most noticeable during sporting events, so channels like FS1, CBS, Big 10 Network.  I ran the streaming app during a basketball game tonight and didn't notice the stagger on the streaming.  Wondering what steps might be taken to remedy.

Thanks...


I just had a XG2 box swapped out to an XiD box.  This happens on my XiD box with a resolution setting of 1080p60.  If I change it to any other setting, it fixes this issue so I have it currently set to 1080i.  With my old XG2 and main DVR XG1v4 set to 1080p60, I see zero issues.

What set top box do you have and what is your resolution set at?

Expert

Re: Stuttering or Lag on certain channels


@Gov0525 wrote:

@rheadmore wrote:

I have noticed over the last few weeks the stagger on several channels.  It is most noticeable during sporting events, so channels like FS1, CBS, Big 10 Network.  I ran the streaming app during a basketball game tonight and didn't notice the stagger on the streaming.  Wondering what steps might be taken to remedy.

Thanks...


I just had a XG2 box swapped out to an XiD box.  This happens on my XiD box with a resolution setting of 1080p60.  If I change it to any other setting, it fixes this issue so I have it currently set to 1080i.  With my old XG2 and main DVR XG1v4 set to 1080p60, I see zero issues.

What set top box do you have and what is your resolution set at?


do you have another xg2 set top box? it has 3 tuners to loan out to the xiD set top boxes keeping all the tuners 'available' in your DVR. putting the box on 1080i is the worst setting you can do as 'interlaced' is for CRT/projection TVs not flad panal digital TVs. What was wrong with the Xg2? can you get another XG2 at your local xfinity store to restore full tuner availability to your DVR? Using the voice remote on your DVR, what is the rest of the line to the right of STB version number?



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