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Stuttering or Lag on certain channels
Over the last few months I have noticed that certain channels lag or stutter. Almost, like frames are dropping so movement isn't smooth. I have a X1 DVR box and two remote boxes. I don't notice it as much on the DVR box as I do on the Satellite boxes. Note, I don't see any pixelation or sound issues, just the stuttering of frame rates.
Things I have checked:
- Called Comcast and had them run a signal test. Came back ok.
- Ran both restarts and total resets from my local boxs
- Used a process I found online to check the signals on the box and they seem in spec.
- Channels that exhibit this behavior the most are the CW, Food Network, MTV.
Should I swap out all of the hardware, or call a tech out to check the signals within the house?
I'm in the Frederick, MD area if that helps.
Any advice is appreciated.
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CCAndrew
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6 years ago
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CCAndrew
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7 years ago
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Rustyben
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7 years ago
next time you are having that issue with your set top box connected TV, run the smart app Xfinity stream TV app. does it have the same problem? (about 20-30 seconds difference in streaming to a set top box)
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rheadmore
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6 years ago
I have noticed over the last few weeks the stagger on several channels. It is most noticeable during sporting events, so channels like FS1, CBS, Big 10 Network. I ran the streaming app during a basketball game tonight and didn't notice the stagger on the streaming. Wondering what steps might be taken to remedy.
Thanks...
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Gov0525
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124 Messages
6 years ago
I just had a XG2 box swapped out to an XiD box. This happens on my XiD box with a resolution setting of 1080p60. If I change it to any other setting, it fixes this issue so I have it currently set to 1080i. With my old XG2 and main DVR XG1v4 set to 1080p60, I see zero issues.
What set top box do you have and what is your resolution set at?
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Rustyben
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6 years ago
do you have another xg2 set top box? it has 3 tuners to loan out to the xiD set top boxes keeping all the tuners 'available' in your DVR. putting the box on 1080i is the worst setting you can do as 'interlaced' is for CRT/projection TVs not flad panal digital TVs. What was wrong with the Xg2? can you get another XG2 at your local xfinity store to restore full tuner availability to your DVR? Using the voice remote on your DVR, what is the rest of the line to the right of STB version number?
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Gov0525
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6 years ago
Also I have found that when I set the XiD to 1080p60 it enables the 24p Direct In on my Panasonic Plasma. I have an XG1v4 4K STB on my other Panasonic Plasma and in its 1080p60 setting does NOT enable the 24p Direct In on the TV. My old XG2 STB did NOT enable the 24P Direct In either. Seems like the XiD's exhibit some strange behavior in my experience with it so far.
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Gov0525
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6 years ago
Answers to your questions:
1. No
2. Setting the resolution 1080i vs 1080p, I see not obviously difference in picture quality
3. A tech swapped out my XG2 and replaced it with an XiD because of the Amazon Prime error with the XG2's
4. I don't know and have not inquired yet
5. STB Version = PXD01ANI_3.2p10s1_PROD_sdy
4.
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Rustyben
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6 years ago
As a retired tech please do understand that having the set top box output to your digital TV interlaced format is destroying information sent to your TV. the XG2 does not have any issue with amazon prime that is only the XG1version 1 DVR made by pace. the XiD takes a tuner from your DVR reducing your ability to record channels and watch live TV on that DVR. after you have one XG2 you can add up to 3 XiD (the pxd01 for example) set top boxes without taking any tuners from your actual XG1 DVR.
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Gov0525
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6 years ago
Thanks for your input. The XG2 STB that would not play Amazon Prime content, was a Pace XG2v2 model.
What XG2 STB should I ask for then?
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Rustyben
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6 years ago
any that they have (i have a pace xg2 and it works fine with amazon prime)
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DariusTae
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6 years ago
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Blah26
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6 years ago
Same issue for over a year. It is likely that you are having the same issue on many channels. It just appears worse on fast moving scenes, like most sports.
For what it's worth, resetting the device fixes it for about 1 day, then the problem reappears. This leads me to think it's not a signal issue, but I'm not a tech.
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Beto187
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6 years ago
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CCAndrew
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6 years ago
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