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Stuck on Welcome Screen

pewter_moose
Frequent Visitor

Stuck on Welcome Screen

Had to exchange my old box for a new one today, but the new one gets stuck on the Welcome screen. I plugged everything in correctly, it powered up but rotates between the "Welcome. Powering up. This may take a few minutes..." and "Welcome. Bienvinedo. Bienvenue." pages. I've unplugged everything, done a system refresh and device restart, but it still just cycles between those two pages. It says "status unavailable" on my account page. What can I do? Our other box is working just fine, even after the system refresh.

Rustyben
Expert

Re: Stuck on Welcome Screen


@pewter_moose wrote:

Had to exchange my old box for a new one today, but the new one gets stuck on the Welcome screen. I plugged everything in correctly, it powered up but rotates between the "Welcome. Powering up. This may take a few minutes..." and "Welcome. Bienvinedo. Bienvenue." pages. I've unplugged everything, done a system refresh and device restart, but it still just cycles between those two pages. It says "status unavailable" on my account page. What can I do? Our other box is working just fine, even after the system refresh.


swap the two boxes and power supplies and HDMI cables. did problem move or stay in same place? was the new box the same model as the old box? model number?



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pewter_moose
Frequent Visitor

Re: Stuck on Welcome Screen


@Rustyben wrote:

@pewter_moose wrote:

Had to exchange my old box for a new one today, but the new one gets stuck on the Welcome screen. I plugged everything in correctly, it powered up but rotates between the "Welcome. Powering up. This may take a few minutes..." and "Welcome. Bienvinedo. Bienvenue." pages. I've unplugged everything, done a system refresh and device restart, but it still just cycles between those two pages. It says "status unavailable" on my account page. What can I do? Our other box is working just fine, even after the system refresh.


swap the two boxes and power supplies and HDMI cables. did problem move or stay in same place? was the new box the same model as the old box? model number?


Yeah, the new box is the same model as the old one and our other box. Swapping things out didn't do anything; just the same repeat of the welcome pages. I'll return this one to the store this week and hope that a new new one will work. Thanks!