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To use the Spotify app, you’ll need:
- A compatible X1 TV Box (RNG150 and Pace XG1v1 devices aren’t supported), or a Streaming TV Box with Xfinity Flex service.
- Xfinity Internet (any level)
Access the Spotify App on Your TV Box
You can find the Spotify app by saying "Spotify" into your Xfinity Voice Remote. You can also:- From the main menu, select Apps.
- Select the Spotify tile.
- X1: Find it under the Featured or Music & Podcasts rows.
- Flex: Find it under the Music & Audio row.
- X1: Find it under the Featured or Music & Podcasts rows.
Log in to the Spotify App
- Log in to the Spotify app on X1 and Flex with a Spotify free (ad-supported) or Spotify Premium account.
- Select LOG IN, then OK.
Note: If you haven't signed up for Spotify, you’ll need to select SIGN UP FOR FREE and follow the on-screen instructions to create a Spotify free account and sign in. - Complete your login either by PIN or email and password:
PIN Login Screen
Email and Password Login Screen
- Once you’ve completed logging in, you’ll see the Spotify homepage. You're ready to go!
Note: Spotify is available throughout the United States.
Frequently Asked Questions
Do I need to sign in or sign up in order to use the Spotify app on X1 and Flex?Yes. You can log in with an existing Spotify account or create a Spotify free account on your TV Box. You can also sign up on Spotify’s website by visiting spotify.com/us/signup.
How can I manage my Spotify account?
By navigating to the Account area in the Spotify app, you can manage your Spotify account. For other questions about managing your account, visit support.spotify.com/us.
How can I upgrade my Spotify account?
Visit spotify.com/upgrade.
How do you reset your password?
You’ll need to go to the Spotify website at spotify.com/us/password-reset.
Does Spotify count against my monthly Internet data usage?
Yes, Spotify content is streamed over the Internet, and will count against your monthly data usage.
How do I block access to Spotify on Flex and X1?
There are several ways you can set parental controls for the Spotify app on Flex and X1:
- Lock TV-MA content on Flex or X1 under Settings > Parental Controls > TV Rating Locks. Once locked, a Parental Control PIN will be required before you can access the Spotify app.
- You can block access to the Spotify app on X1 or Flex using an Application Lock.
Additional Information
https://www.xfinity.com/support/articles/spotify-app-for-x1-and-flex
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@ATLAreaUser wrote:
I have a Pace XG2V1 Box and it appears that I will not be able to get Spotify. How can I upgrade to the XG1v4 box? I have two of the Pace boxes which I would like to replace, including the very old remotes that came with them in 2012. Is there a way I can exchange these without having to go to the Comcast store during this pandemic?
all XG2 will get this and future updates. only the rng150 and xg1v1 (oldest DVR with only 5 tuners) can't add new internet features. your XG2 has 3 tuners to loan out to current/future xi3/xiD set top boxes.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@ATLAreaUser wrote:
I'm sorry. I made a mistake in my post. The X1 box I have is a Pace XG1-A (these are the letters on the front of the box). Will this box be able to get the Spotify app? The box has received all other apps that has come out. Hulu, Prime Video, Netflix, etc.
can't tell from that but do voice command 'about'. reply with the rest of the line to the right of "STB Version".
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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