Laurie's profile

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410 Messages

Saturday, October 5th, 2019 5:00 PM

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Smart resume not working

I have Smart resume on yet every show I taped this week none of the commercials are able to be skipped this is on CBS and ABC

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2 Messages

6 years ago

@RobertWy The X1 where Smart Resume stopped working is Version 105.1.1.  I will not be at the home where the X1 works (another city) for another few weeks.  Thanks.

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7 Messages

5 years ago

Does anyone know if smart resume will be fixed so that it works consistently?  One week all ABC shows have it and the next week nothing. It seems to be getting worse.  I really haven't seen anyone from xfinity address this problem and possible causes (except if we have it turned on)  or if they are working on it. 

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3.1K Messages

5 years ago


@kathi2923 wrote:

Does anyone know if smart resume will be fixed so that it works consistently?  One week all ABC shows have it and the next week nothing. It seems to be getting worse.  I really haven't seen anyone from xfinity address this problem and possible causes (except if we have it turned on)  or if they are working on it. 


It is more than frustrating that no one from Comcast who moderate these forums have said a single thing to explain or tell us the status. It is getting worse.  CBS was bad and now so is ABC.  This hit or miss with the feature has been going on for months. When I called cust svc they said they knew nothing about it. I was so angry I hung up.

 

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3.1K Messages

5 years ago


@RobertWy wrote:

I think I lost Smart Resume on the ABC channel, but I got it back on the next episode.


It comes and goes on ABC and CBS all the time.

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