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6 Messages
Slave DVR boxes not working
Yesterday our slave DVR boxes (we have 3) stopped working and began bringing up a red error screen. The main DVR box and our smaller non DVR boxes are all working fine. Xfinity WiFi working fine
We have reset the main box and all DVR boxes, reset our modem and router (not Comcast devices), all without any success. I tried to unplug all devices, then powered up router and modem, then main box, then slave boxes as well.
I've read about but don't fully understand MOCA issues and neighbors. My children say there was a Xfinity service tech working on the large green box in our yard the day this issue started. I'm assuming this was for a neighbor.
Xfinity is now recommending a tech come in our home. Due to Coronavirus risks, I don't want that.
I would greatly appreciate any help here.
Thank you!
Cmjumper
Frequent Visitor
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6 Messages
4 years ago
We have the first DVR model listed, the Arris model.
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Cmjumper
Frequent Visitor
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6 Messages
4 years ago
Thank you for the reply. We have the Arris model-the first DVR box listed in your link.
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Cmjumper
Frequent Visitor
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6 Messages
4 years ago
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Cmjumper
Frequent Visitor
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6 Messages
4 years ago
Now main box giving same error message
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CCAndrew
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25.9K Messages
4 years ago
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Cmjumper
Frequent Visitor
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6 Messages
4 years ago
Got it resolved. Sounds like a trap was placed on our access point at the street due to neighbors complaining about signal issues. This was done in attempt to reduce "noise" from our house.
This caused the issues with our DVR boxes. Trap was removed and we got new DVR boxes out of it.
The tech stayed outside. I did all inside work.
I would suggest Xfinity tell their customers when they place these traps on their access points. Could prevent a lot of runaround.
Thanks for your replies.
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