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Screen stuck on Select your language

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Screen stuck on Select your language

I tried restarting my system and it is stuck on "Select Your Langugage" page. My remote is not working to connect. I have tried resetting the remote by pressing the "set-up" button and then pressing 981, but it is still not working. I even downloaded the xfinity remote on my iphone and that still was not able to  select "english. Please help?

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Re: Screen stuck on Select your language


@lindsay321 wrote:

I tried restarting my system and it is stuck on "Select Your Langugage" page. My remote is not working to connect. I have tried resetting the remote by pressing the "set-up" button and then pressing 981, but it is still not working. I even downloaded the xfinity remote on my iphone and that still was not able to  select "english. Please help?


after you did 981 code, and press a number for your phone number does the remoet's LED flash red or green or both?



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Re: Screen stuck on Select your language

Yes, I was able to get passed that page by having to point the remote at the box (which is in a separate cabinet. ) The TV was no longer receiving the signal from the remote. 

 

Now unfortunately I am stuck at the page that says we are having problems connecting to my cable. I tried tightening everything, restarting the box and even restarting my modem and nothing seems to be working. Hoping I can get a technician to remotely help me. Any other thoughts?

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Expert

Re: Screen stuck on Select your language


@lindsay321 wrote:

Yes, I was able to get passed that page by having to point the remote at the box (which is in a separate cabinet. ) The TV was no longer receiving the signal from the remote. 

 

Now unfortunately I am stuck at the page that says we are having problems connecting to my cable. I tried tightening everything, restarting the box and even restarting my modem and nothing seems to be working. Hoping I can get a technician to remotely help me. Any other thoughts?


what is the error message/error number? did you verify the set top box is connected via coax to the 'input' port not the out to TV port?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!