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Replaced 2 boxes, how do we get the old ones to disappear?

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Regular Contributor

Replaced 2 boxes, how do we get the old ones to disappear?

We have four boxes in our house named:

 

Living Room

Master Bedroom

Bedroom 2

Basement

 

The Living Room and Master Bedroom boxes are DVRs, the other two are just remote boxes.

 

Yesterday, I had to replace the Living Room and Bedroom 2 boxes.  I hooked the new ones up and named them "Living Room New" and "Bedroom 2 New".

 

Looking at my Remote app, I see all six boxes listed instead of just my current four.  Also, when I look at scheduled recordings, many are still scheduled for the Living Room box but we don't have that box anymore.

 

How do I get the Living Room and Bedroom 2 boxes to stop displaying on the Xfinity remote app (they seem to be gone from the My Account app) and X1 service and how do I get those scheduled recordings moved over to Living Room 2 instead of Living Room?  Do I have to delete everything scheduled for Living Room and reschedule them?

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Expert

Re: Replaced 2 boxes, how do we get the old ones to disappear?


@kjakubowsk wrote:

We have four boxes in our house named:

 

Living Room

Master Bedroom

Bedroom 2

Basement

 

The Living Room and Master Bedroom boxes are DVRs, the other two are just remote boxes.

 

Yesterday, I had to replace the Living Room and Bedroom 2 boxes.  I hooked the new ones up and named them "Living Room New" and "Bedroom 2 New".

 

Looking at my Remote app, I see all six boxes listed instead of just my current four.  Also, when I look at scheduled recordings, many are still scheduled for the Living Room box but we don't have that box anymore.

 

How do I get the Living Room and Bedroom 2 boxes to stop displaying on the Xfinity remote app (they seem to be gone from the My Account app) and X1 service and how do I get those scheduled recordings moved over to Living Room 2 instead of Living Room?  Do I have to delete everything scheduled for Living Room and reschedule them?


they are removed from your billing but until the warehouse/service facility checks them in, they still appear on some of the lists of equipment. Due to Covid-19 pandemic there are many delays. If it goes longer than 90 days ask again.



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Diamond Problem Solver

Re: Replaced 2 boxes, how do we get the old ones to disappear?

It’s going to take a few days for the account changes to kick in

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