Xfinity plant
Community Forum
Xfinity globe

Remote won’t change channels

New Poster

Remote won’t change channels

My X1 remotes won’t change the channels but I can change the volume on them. What is the problem and why I can’t change the channels with my remote?
Expert

Re: Remote won’t change channels

First try the A button and select System Refresh.

New Poster

Re: Remote won’t change channels

Turns tv on off... nothing else responds.
Light at top is green

No Other buttons work
No idea what the refresh is someone mentioned
Expert

Re: Remote won’t change channels

Remove the batteries and reinsert them?

Remotes are free at the nearest Xfinity Store.

New Poster

Re: Remote won’t change channels

Will not change channels, batteries are new
New Poster

Re: Remote won’t change channels

Will not change channels
Expert

Re: Remote won’t change channels


@larritabarkley wrote:
Will not change channels

Does it do anything else, change volume, etc?