Community Forum

Remote volume

Highlighted
New Poster

Remote volume

I have paired my remote and all functions work except for volume and input. When I change the channel there is a green light flash ; when I attempt to change volume or input the light flashes red. If I am close to tv or hold at the right angle I can get it to change but still flashes red. Have attempted to pair several times with same result.
Highlighted
Expert

Re: Remote volume


@PJM5 wrote:
I have paired my remote and all functions work except for volume and input. When I change the channel there is a green light flash ; when I attempt to change volume or input the light flashes red. If I am close to tv or hold at the right angle I can get it to change but still flashes red. Have attempted to pair several times with same result.

green on the remote means connected to the set top box via RF and communicating. the red LED on remote indicates IR is used (only thing that can be used, line of sight) to the TV and any audio equipment. the 3-number code is the process to connect the remote to the set top box. the next steps connect the remote to the TV then to the sound bar via IR. 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Remote volume

Thank you for using the Xfinity Forum, @PJM5. The information provided by @Rustyben is correct. I wanted to see if you've had any changes on your end? If not, can you find your remote on this page and see if this helps? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!