Remote Control

[Topnotch8797]

My Xfinity remote control stopped working today. I changed the batteries and it still does not work -- cannot change channels or access thr TV guide   

[ComcastChad2]

Can you try rebooting your box and see if that solves it?

[asasasasasasasa]

@Rustyben  @CCAndrew  @nanstewart2002 

I just started having a similar problem with my remote this morning.  Controls the TV on/off just fine, but won't communicate with the box.  I changed the batteries, rebooted the box, and nothing works.  The LED indicator turns from green to red when I push any buttons other than "TV".  Is there a fix for this?  I'm not sure why it would still communicate with my TV and not the cable box?

[asasasasasasasa]

@Topnotch8797 

Did you ever resolve this issue with the remote?  I'm having the same problem.  Changing batteries didn't work, neither did resetting the box.  It works for the TV on/off, but the LED turns from green to red when any other buttons are pushed.

[Rustyben]

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@asasasasasasasa wrote:

@Topnotch8797 

Did you ever resolve this issue with the remote?  I'm having the same problem.  Changing batteries didn't work, neither did resetting the box.  It works for the TV on/off, but the LED turns from green to red when any other buttons are pushed.

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the green/red means the box needs to be rebooted (after a firmware update). the profile for your RF paired remote did not properly load on that set top box restart.

edit: combined your cross-posts.