Topnotch8797's profile

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Tuesday, June 30th, 2020 8:00 PM

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Remote Control

My Xfinity remote control stopped working today. I changed the batteries and it still does not work -- cannot change channels or access thr TV guide   

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Official Employee

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263 Messages

5 years ago

Can you try rebooting your box and see if that solves it?

New Poster

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2 Messages

5 years ago

@Topnotch8797 

 

Did you ever resolve this issue with the remote?  I'm having the same problem.  Changing batteries didn't work, neither did resetting the box.  It works for the TV on/off, but the LED turns from green to red when any other buttons are pushed.

New Poster

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2 Messages

5 years ago

@Rustyben  @CCAndrew  @nanstewart2002 

 

I just started having a similar problem with my remote this morning.  Controls the TV on/off just fine, but won't communicate with the box.  I changed the batteries, rebooted the box, and nothing works.  The LED indicator turns from green to red when I push any buttons other than "TV".  Is there a fix for this?  I'm not sure why it would still communicate with my TV and not the cable box?

Expert

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24.6K Messages

5 years ago


@asasasasasasasa wrote:

@Topnotch8797 

 

Did you ever resolve this issue with the remote?  I'm having the same problem.  Changing batteries didn't work, neither did resetting the box.  It works for the TV on/off, but the LED turns from green to red when any other buttons are pushed.


the green/red means the box needs to be rebooted (after a firmware update). the profile for your RF paired remote did not properly load on that set top box restart.

edit: combined your cross-posts.

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