New Poster
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1 Message
Remote Control
My Xfinity remote control stopped working today. I changed the batteries and it still does not work -- cannot change channels or access thr TV guide
New Poster
•
1 Message
My Xfinity remote control stopped working today. I changed the batteries and it still does not work -- cannot change channels or access thr TV guide
CCChad2
Retired Employee
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263 Messages
5 years ago
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asasasasasasasa
New Poster
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2 Messages
5 years ago
@Topnotch8797
Did you ever resolve this issue with the remote? I'm having the same problem. Changing batteries didn't work, neither did resetting the box. It works for the TV on/off, but the LED turns from green to red when any other buttons are pushed.
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asasasasasasasa
New Poster
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2 Messages
5 years ago
@Rustyben @CCAndrew @nanstewart2002
I just started having a similar problem with my remote this morning. Controls the TV on/off just fine, but won't communicate with the box. I changed the batteries, rebooted the box, and nothing works. The LED indicator turns from green to red when I push any buttons other than "TV". Is there a fix for this? I'm not sure why it would still communicate with my TV and not the cable box?
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Rustyben
Expert
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24.6K Messages
5 years ago
the green/red means the box needs to be rebooted (after a firmware update). the profile for your RF paired remote did not properly load on that set top box restart.
edit: combined your cross-posts.
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